芽莊喜來登水療酒店的評論

來自住宿之回應: Dear Ms/Mr. BrusYang,Thank you for your feedback. We are glad you enjoyed our breakfast, beachfront location, and convenient access to the city. Your comments are valuable to us, and we will continue to improve to enhance our guest experience. We hope to welcome you back in the future.Best regards,Sheraton Nha Trang Hotel & Spa Team.

來自住宿之回應: Dear Sir/Madam,We are absolutely thrilled to receive your perfect rating and are so grateful for your kind words! We are especially delighted to hear that our staff's service exceeded your expectations and changed your impression of Marriott. We appreciate your feedback regarding the hotel's amenities. We understand that the rooms are a bit dated, and the location's proximity to the road can lead to noise, although we are pleased you enjoyed the convenience of the city center location and the ocean view from your balcony.Thank you again for choosing the Sheraton Nha Trang Hotel & Spa. We hope to have the opportunity to welcome you back in the future. Warmly,Sheraton Nha Trang Hotel & Spa Team.

來自住宿之回應: Dear Sir/Ma'am,Thank you for your review! We are glad to hear that you enjoyed our service, breakfast, and the beautiful night view from the bar. We appreciate your feedback about the room and balcony, and we will take it into consideration for future improvements. We hope to welcome you back for an even better experience next time!Best regards,Sheraton Nha Trang Hotel & Spa Team.

來自住宿之回應: Dear Ms/Mr. NuanfengLYG,Thank you for your fantastic review! We are thrilled to hear that you enjoyed the spaciousness of our Presidential Suite and our service. We truly appreciate your feedback about the furniture, and we will take it into consideration as we continue to enhance our guests’ experiences.It was our pleasure to have you with us, and we look forward to welcoming you back to Sheraton Nha Trang Hotel & Spa for another memorable stay! Sincerely, Sheraton Nha Trang Hotel & Spa Team.

來自住宿之回應: Dear Sir/Madam,Thank you so much for your rating and kind comment! We are thrilled to hear that you enjoyed your stay with us. We are so happy you found our hotel comfortable and safe. We understand how important it is for solo travelers to feel secure, and we are glad you found our location convenient and close to the city's attractions. We hope you will come and visit us again soon! Warmly, Sheraton Nha Trang Hotel & Spa Team.

來自住宿之回應: Dear Sir/Madam, Thank you for choosing to stay at the Sheraton Nha Trang and for sharing your valuable feedback! We understand your disappointment with the room size and facilities. Your feedback is essential for our improvement. We will carefully consider your suggestions and strive to enhance the quality of our room facilities. We also noted your comments about the balcony clothes rack. We will quickly improve the design to make your stay more comfortable. We sincerely apologize for the feedback you provided about breakfast. Food safety is of utmost importance to us, and we have already conducted rigorous training and inspections for our staff. We will further improve our food safety management to prevent similar incidents from happening again. We appreciate your recognition of our service staff. We will continue to strive to provide a high-quality experience for our guests. We are happy that you are satisfied with the hotel's quiet and secure environment, the convenient beach access, and the shopping and dining options. We hope to have the opportunity to provide you with an even better stay experience in the future. Thank you again for your valuable feedback! Sincerely, Sheraton Nha Trang Hotel & Spa Team

來自住宿之回應: Dear Ms/Mr. Zhouhaoyingjie,Thank you for sharing your feedback with us. We sincerely apologize for the challenges you faced during your stay, and we deeply regret that we were not able to meet your expectations. We are committed to providing excellent experiences for all of our guests, and we take your comments seriously. We hope to have the opportunity to welcome you back in the future and deliver a better experience. Thank you again for your review.With our best regards,Sheraton Nha Trang Hotel & Spa Team.

來自住宿之回應: Dear Ms/Mr. Huanyinglancai,Thank you for giving us this perfect rating! We're glad that you were satisfied with the room, service, and facilities. We also took note of your suggestion about the balcony, and we will seriously consider adding chairs and tables to make it more comfortable for you to enjoy the sea view and sunshine on the balcony. We sincerely apologize for the situation with the lobster buffet. We are working hard to improve management and prevent similar situations from happening again. We understand your opinion about the pool, and we will arrange more staff to manage and guide during peak pool usage hours. Thank you again for your feedback. We hope you will come back again next time and enjoy a more wonderful stay. Sincerely, Sheraton Nha Trang Hotel & Spa Team

來自住宿之回應: Dear Ms/Mr. Shexing,We appreciate you taking the time to share your experience at our hotel. We're pleased to hear that you found our location convenient for exploring Nha Trang's attractions and markets. We also strive to maintain clean and comfortable rooms for our guests, so we're glad you enjoyed yours. We aim to provide a five-star level of service, and we're happy you recognized this in our staff. We also take pride in offering a diverse breakfast selection, and are glad you found it rich and satisfying. You make a great point about language services. While we currently cater to a Korean-speaking clientele, we are always looking for ways to enhance our offerings for international guests. We will definitely consider your feedback as we look to expand our language support in the future. Finally, we're glad you enjoyed our gym facilities. We appreciate your understanding regarding the size of the pool and the proximity to the beach. We value your feedback and will continue to work hard to provide the best possible experience for all our guests. We hope to welcome you back to our hotel again soon. Sincerely, Sheraton Nha Trang Hotel & Spa Team

來自住宿之回應: Dear Sir/Madam,Thank you for sharing your feedback with us. We genuinely regret that your experience did not meet your expectations. We apologize for the inconvenience you encountered during your stay. Please rest assured that your comments will be reviewed with our team to address the concerns you raised and improve upon the areas mentioned.We appreciate your time in bringing these points to our attention and hope we have the opportunity to welcome you back in the future with an improved experience.Warm regards, Sheraton Nha Trang Hotel & Spa Team.

來自住宿之回應: Dear Ms/Mr. Cici, Thank you for sharing your feedback. We sincerely apologize that your experience at Sheraton Nha Trang Hotel & Spa did not meet your expectations. We are committed to continuously improving our services and facilities. Your feedback is valuable to us and will be taken into consideration for future enhancements. We hope you will consider giving us another chance to provide you with a more fulfilling experience in the future. Sincerely, Sheraton Nha Trang Hotel & Spa Team

來自住宿之回應: Dear Ms/Mr. Catlaoshi,Thank you so much for staying with us and for giving us your valuable feedback. We are delighted to hear that you enjoyed the location and found it convenient. Please know that we truly appreciate your comments, and we will take them to heart as we work on making improvements. We look forward to welcoming you back and providing an even better experience in the future!With our best regards,Sheraton Nha Trang Hotel & Spa Team.

來自住宿之回應: 尊敬的女士/先生， 感謝您與我們分享您的經驗！我們很高興得知您在芽莊喜來登水療酒店擁有愉快的住宿體驗，我們的團隊成員 Hieu Nguyen 竭盡全力確保您的舒適和幸福。 我們非常感謝您的美言，並期待您再次光臨芽莊喜來登水療酒店，享受另一次難忘的住宿體驗。感謝您選擇我們！ 此致， 芽莊喜來登水療飯店團隊。

來自住宿之回應: Dear Sir/Madam,Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay with us and were impressed with the view from your room. We're delighted that you found the service excellent, the breakfast rich and diverse, and that you appreciated our private beach and the rooftop bar. We strive to create a memorable experience for all our guests, and it's fantastic to hear we hit the mark for you! We hope to welcome you back to our hotel in the future for another wonderful escape! Sincerely, Sheraton Nha Trang Hotel & Spa Team