I recently had a stay at Hon Tam resort and I'm deeply dissatisfied with my experience. There were three main issues that left me highly disappointed: 1. Firstly, the resort is located on an island, and when I tried to arrange a boat trip myself, the security staff prevented the boat from docking and interrogated me about my whereabouts and activities. They even questioned why I would use outside services when staying at the resort. Initially, I thought it was a restrictive policy, but I agreed not to proceed to follow the resort's policy. However, when I wanted to pay the boat driver, the security staff still wouldn't allow the boat to approach for payment. After that, other resort staffs came and informed me that I can go and do what I want but I had to report and register my every move, as it was a resort regulation. This made me feel like I was in a military base rather than a relaxing resort. Despite receiving an apology from the resort management about the securiy guy's behavior, I still found the experience to be extremely unpleasant, especially for my mother who is over 60 years old and felt frightened. The resort's regulations regarding guest privacy and the intrusive nature of their inquiries were unreasonable and made me feel like I was under surveillance rather than enjoying a vacation. Beside that, the security guy treated me like a criminal than a customer. 2. Secondly, while my mother was sleeping, she was disturbed by some kind of animal, possibly a snake, crawling onto her, that made her couldn't sleep any more. I understand that the resort is surrounded by nature, and encountering snakes outside is somewhat expected. However, having a snake enter a closed room is completely unacceptable from a construction perspective. This incident raised concerns about the resort's standards and safety. 3. Thirdly, I observed a lack of consistency in the resort's management. I was informed that I could charge the mud bath service to my room and settle the payment upon check-out. However, when I went to purchase the mud bath ticket without cash, the staff refused to allow me to charge it to my room. I had to return to my room to retrieve cash before I could purchase the ticket. This was a significant waste of time. It's essential for the resort to ensure consistent information and management practices to provide a convenient and reliable experience for their guests. Despite these issues, I must commend the resort for its peaceful atmosphere, natural surroundings on the island, and the enthusiasm and helpfulness of the front desk, service, and electric vehicle staff. They were adorable and provided excellent support. Overall, this was an extremely disappointing experience. I had previously visited this resort and enjoyed its tranquility and natural beauty, which is why I brought my mother for a relaxing getaway. However, this time, I was truly let down by the service here. I had plans to recommend this place to my friends for their family s
Overall, 10/10 The island, the accommodation, staff, everything is really good. We loved the pool & the shore, but I recommend everyone to buy breakfast & dinner, so you won’t have to think about it. They have room service, food is good but not as good as the buffet. Also: book the room with VinWonders tickets, it’s a great deal <3
不論是商務還是休閑旅客,鑽石灣公寓式酒店 - 芽莊度假村都能讓您的芽莊之行變得更加美好而難忘。芽莊機場位於距離該酒店大約7km的地方。當地著名的景點Diamond Bay Golf僅需步行很短的距離即可到達。從酒店到圓灘島遊覽很方便,Co Xanh Spa和ScubaDive Vietnam也均在附近。所有極具特色的客房都配備有雨傘、房內保險箱和空調,讓您感受到更加貼心細緻的入住體驗。有飲水需求的旅客,酒店還為您提供了瓶裝水。除此之外,配備有拖鞋和24小時熱水的浴室是您消除一天疲勞的好地方。酒店設有咖啡廳,您可在這裏放鬆身心,享受貼心的服務。旅客想要在自己的房間邊聽音樂邊享受美食,衹需呼叫送餐服務。如果您覺得在餐飲服務方面僅限於此,那麼周邊的Mojito’s(酒吧/酒館)定會讓你大吃一驚,海鮮飯和炸魚薯條是不容錯過的美味。住客既能在 室外泳池揮灑汗水,也可以在按摩室放鬆身心。酒店配備有會議廳和商務中心,可供旅客使用。理髮美容中心能提供造型設計,滿足您各種社交需求。
訪訪客2024.03.01
The beach is Beautiful and clean. Good service and The Food is very delicious . The room is clean and airy. A place worth relaxing anh Great party I really like this resort ❤️ And I will come back next month.