SureStay Plus Hotel by Best Western Niagara Falls East

Not good as the price.

decent hotel. good for price

We stayed for two nights, next day we ask for room cleaning and left for sight seen. When we came back they only arrange the bed, no towel changed and floor / table not cleaned. Not worth for that price

I thought this hotel was perfect for what we needed. This is the second time we’ve stayed in Niagara to shop, usually we stay near Buffalo Airport. This was way more convenient crossing over at Lewiston from Canada than driving all the way down the Buffalo. The hotel was clean and the staff was friendly. I didn’t hear a single guest which was very nice. All the other hotels we’ve stayed at you can hear people walking or their TVs. The rooms are all updated. I liked that the floors were not carpet. The TV (looked like a firestick app) was perfect, we even brought our firestick so we could watch our shows without having to sign in on the tv and forget to sign out. The breakfast was ok but it was included so that’s fine. The waffles were good! We will definitely be back to stay.

Great value Clean and super comfortable. Everything you need at a great price. Was there with family for a Bills game and even the drive from the hotel to Highmark was a breeze. No gym though. Thought was going be one. No biggie.

Absolutely horrible stay! The floor in room was cracked and peeling, no privacy curtain on windows, the bathroom sink was falling apart and coming away from the wall. Hair on floor, bathroom fan very noisy, could hear every noise during the night. Bangs sounds from pipes in bathroom. We had to kill couple of cockroaches. Bed was made with only flat sheets laid on top of mattress. Our key would not unlock the door even after front desk had to help. Food: sausages were over cooked, scrambled eggs were bland and watery, orange juice was warm and watered down, coffee was burnt. Hard to soread butter when it’s still frozen. The only thing decent was the waffles. Most definitely would not recommend! Very uncomfortable. Spend the little extra money for a more well known hotel chain