Hotel service is lacking professionalism. Concierges have no idea what our booking was and were giving wrong information back and forth. Manager was condescending, interested more in justifying their staff than addressing our concerns. Suggested even to take it out with the trip.com cause apparently the hotel does not control the booking details there! Bottom line.. even if your registration says you have booked a room with a city view nothing is guaranteed. There are ONLY A FEW rooms with city view available but ALL the rooms are presented as having city view (supposedly to clarify they don't have falls view in Niagara)! Enjoy the city view from our room (attached), we know we didn't
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