艾瑟爾河畔尼沃凱爾克Nieuwerkerk Aan Den IJssel Skate park附近平價酒店預訂

就在這個物業住了一晚快捷,但很乾淨,安靜,滿足了我的需求,附近餐館很多,加油站等,離鹿特丹機場也近。我喜歡它比住在鹿特丹市中心更好,因爲交通和停車要容易得多。不過,開車到市中心仍然很近。免費停車對我來說是一個很大的加分項。

Never again. We came here for a quick drink and something to eat because we were stuck in traffic on our way to Utrecht. I have been going to van der Valk hotels for years. We have dined or stayed at several this week alone such as Dordrecht, Blijdorp and de Bilt. As such I am used to a specific level of service at van der Valk establishments. This one did not deliver. We waited a long time to be seated. Once the bartender saw that none of the young serving staff were going to seat us, he took it upon himself and served us our drinks and took our order. We would have liked some coffee afterwards, but the serving staff completely ignored us. We therefore decided to forego coffee and pay. A young lady came to clear our table and I asked her for the bill. She said she’d bring it right after she brought our plates to the kitchen. Unfortunately, one of the young male receptionists decided to take his break at a table at the far end of the restaurant right as she came out of the kitchen, and she decided that sitting at the table and flirting with him was more important. None of the other staff were anywhere to be seen. She finally decided to get back to work 20 minutes later. I got up and walked to the bar where all the serving staff were now standing and asked for the bill, again. I then got a snarky answer from one of the male servers that his colleague was currently printing it. I replied that she had been “printing it” at the table at the far end of the restaurant for the last 20 minutes and that I was done waiting for it. It took another 5 minutes and the same young male server ended up bringing us the bill. She did not have the courage nor the decency to own up to her mistake and apologize in person. Instead, she sent out a colleague to possibly take the heat from dissatisfied customers for her rudeness. When we left, all of the serving staff had made themselves scarce. I am sure other customers would have just left without paying instead of waiting a total of 25 minutes for the bill. As said in the beginning, I will not be visiting this particular van der Valk again. There are others close by with much better service that this young staff should take as an example!

我們的房間位於一樓，可直接通往游泳池，房間前面有小露台。一切都非常乾淨和現代。我們以非常實惠的價格享用了開胃菜-主菜-甜點菜單，在陰涼的露台上一切都非常好早餐是豐盛的自助餐工作人員非常友好，即使沒有人會說法語

我們在七月中旬在James住了5晚。這是一個不錯的酒店位於市中心,步行即可到達火車站、餐館和景點。我們住的房間大小適中,佈置得很好。作爲包裹的一部分,我們用了一整天的兩輛自行車。7月19日,我們騎着自行車在距離水上巴士20公里的金德迪約克附近兜了一圈。其中一輛自行車從一開始就感覺很慢,但我們把問題歸咎於輪胎充氣不足。不幸的是,這不是問題。當它倒轉時發出了巨大的聲,就像從渡輪上的自行車架子上退下來一樣。我們從渡輪出發時,踏板就自由地行駛。我立即向酒店發送了關於這個問題的電子郵件,但半個多小時沒有聽到任何消息。當地人指着我們走2公里外的一家自行車店。這是荷蘭十多年來經歷的最熱的一天(39攝氏度),我們幾乎要走60公里,所以我們想早點開始。當酒店給我們發郵件時,我們已經在自行車店修理了它。我們根本沒辦法再等一個小時或2個小時才讓酒店送人。機修工對自行車的狀況非常失望,他說酒店應該支付修理費用,如果他們有任何問題,他們可以打電話給他。前台告訴我們他們的自行車供應商可能會還我們修理,但3周後我們還在等。關鍵是:我從酒店拿自行車,而不是他們的供應商。任何合理的酒店都會補償客戶,並自行處理供應商。我不會因爲損失35歐元而感到不安,但這顯示了這家酒店的客戶服務是多麼糟糕。你可以呆在那裏,只要沒有什麼不對勁,它就應該可以。

Upon arrival all was fine and the room was okay. But when we decided to have dinner it all went horrible. First soup was really cold, the bowl was warm which meant they tried to microwave it, so they took it back. But got the main course before getting the soup back. Then the screaming started. We heard everything went flying in the kitchen! And the screams and awful swearing continued into the restaurant. When we spoke to the waitress we said that this behaviour is reallly not acceptable. In return she angrily told us off and said we would have done the same if we were not appreciated in our work, we then said eh no we would not behave this way let alone swear like this. (Worse kind of swearing). She stormed off. 5 minutes later a woman came screaming out the lift that a man grabbed her and held her by the neck. It was like a horror film. Staff tried to calm her down, but it appeared they knew this woman and the man...when my husband asked why did they not call the police, she said she could not prove it. After this terrible episode we let the reception know that we are not going to stay another night after this one as I would then be on my as my husband was going in to hospital im Zoetemeer. Next morning we complained again whilst checkimg out. This time the manager was present. She was shocked at our complaint. She was not aware of what happened. The checking out went smoothly and got a refund which we appreciated. But never again at this hotel.

When we arrived the reception was empty. There was not even a welcome drink in the room. The cleanliness of the hotel in general and the room in particular left a lot to be desired. Nothing you would expect from a 5 star hotel.The room was horribly decorated. The rug under the bed was completely crooked, and a wooden lamp that almost pierced my eyes twice. Over the bed there was a button that said do not disturb with a night light so bright it was impossible to sleep well. The bedroom furniture was old and chipped.The bathtub had one of the faucets broken.The hotstone massage was one of the worst ever. Impossible to relax when the masseuse tries to make conversation and makes so much noise with the stones that it is impossible to relax even 1 min. The pool was okay. The rest of the SPA we did not try.We booked dinner at reception but when we arrived at the restaurant there was no reservation. The rest was across the street from the hotel, very uncomfortable having to go out to dinner in another building, especially on a cold and rainy day. But the worst was yet to come. We asked if it would be possible to make a bowl of rice or pasta for our 3 year old daughter but they refused. What restaurant, much more than 5 stars, refuses to make a simple rice for a child? Neither the poorest restaurant nor a 3 star hotel. Then we ordered fondue for two. When the waitress brought us the food came a plate with 5 small pieces of grilled meat and a tiny bowl of fries. When we said that it was not what we had ordered, but the fondue, they told us that the restaurant no longer made fondue. But then why was it on the menu? Why didn't the employee who served us the first time inform us that there was no fondue? As the dish that came was very little food for 2 adults and 1 child, we ordered another steak. Waiting another 30 min. When the waitress came with the plate, she dumped the fries all over the floor. We had to wait a little longer for the fries.The steak was good but for 30€ you expected a little more than 5 tiny strips of meat and a small bowl of pre-fried supermarket potatoes. Needless to say, our 3 year old daughter ate very poorly.Definitely untrained and very unfriendly staff.Breakfast was mediocre for a 5 star hotel. Breakfast at the level of a 2 star pension. 5 star hotel has absolutely nothing. At most 3 stars and already very forced. In the end they wanted to charge us 15€ for the car park when the reservation we made on booking.com said that the car park was free. As we complained about the bad service they did, they decided to withdraw the 15€ from the final bill and the two tonic waters we drank for dinner. Hotel not recommendable at all.

Super leuk en gezellig hotel op een geweldige plek. Wij hadden de kamer met een trap naar een 'zolder' kamer. Super leuk!

Wonderful experience! I stayed a night whilst my husband was in hospital there recovering from an operation. Beautiful entree en friendly check in. In the room a card with a vd Valk toucan plush toy was on the table wishing me and my husband strength during this time (they knew as it was mentioned whilst booking the room). I was very touched by that. The room was immaculate and beautifully decorated, just loved the owl painting. I ordered room service as it was already quite late and did not want to sit a lone after a tiring day at the hospital and within 10 minutes it arrived! I must have had the best vegan poke bowl ever. Never had such a delicious meal ever! I cannot find fault with this hotel. Next morning the breakfast was lavish, they even had fresh smoothies! This stay was a breath of fresh air during some difficult days.

Stayed here for one evening and enjoyed the comfort of the bed and the excellent front-desk service. The location seemed isolated from town. While it had AC, I couldn’t get the room to feel cool as the thermostat only allows for changes of +/- 3 degrees from whatever central temp they have programmed. While I wasn’t a fan of the service in the restaurant, I was happy in the hotel and bar.