諾切託Fraternità Francescana di Betania附近酒店

I stay in many hotels as I run a cycle tour company. I have to say that this hotel and the attitude of the staff are probably among the worst I have experienced in many a year. Where do I start? We had booked an evening meal with a set menu and had asked that our gluten intolerant clients would have a suitable alternative. A Parma ham salad was proposed. When the alternative arrived it was a pack of Parma ham still wrapped in its plastic packaging (just as you buy it in the supermarket) dumped in front of each client on their plate. No salad, nothing else! The rest of the meal was also not as we had agreed and when we were complained we were told we would need to speak to the management. Next morning several of our clients reported that their air conditioning was not working. With temperatures tipping 35 degrees in the day clearly this did not make for a comfortable nights sleep. Again when we complained we were told the management responsible di not work at weekends and we would have to email our complaints to them. The breakfast room was huge and very full. There was one coffee machine with a huge queue and no staff to help with service. Again the quality of the food was average at best. We then emailed the hotel management with our complaints and asked for a rebate on the meal we had ordered as it had not complied with that which we had agreed. The reply was frankly insulting to our intelligence - saying that the reason for there was plastic wrapping on the ham was the fear of cross contamination. We stayed with these same gluten intolerant clients in many hotel on this trip and none of them were unable to provide a sensible and delicious alternative for them. They did not respond about the lack of air conditioning and said the breakfast room was busy because the hotel was busy!! Exactly! We had a number of email exchanges asking for some compensation which finally resulted in an offer of a 500€ voucher for use at this or one of the company's other hotels in the future. Given our very poor trea**ent and experience means we would be extremely reluctant to return to this or other hotels in the group we have declined this. This is a poor hotel with poor staff customer service values and poor management. Avoid like the plague!

我被分配到離酒店大樓約500米的另一棟建築的房間裏。這給你一種獨立的感覺,無論是酒店還是這個額外的場地都靠近市中心,一切都很容易步行接近。房間乾淨寬敞,有自己的陽台。我唯一爭論的是,雖然這個地方似乎相當安靜,但我有一個帶殘疾人浴室的房間,很難理解爲什麼。電視的大小大約是我的平板電腦的大小。

Visited this hotel on occasion of Cibus. Hotel is nicely presented, although is located outside Parma town. Rooms are ok, not too small but neither big. Good bathroom. Restaurant: breakfast ok, good choice of yogurts, juices and English breakfast too. Dinner: good a la carte menu plus salad buffet

桑維塔爾乾淨漂亮房間。在城堡庭院中發現,設置令人驚歎。設計精美的房間具有驚人的功能,咖啡機和浴室都很好。遺憾的是,我們的歡迎根本不存在,這真的影響了我們的住宿。我們是在週日到達的,當時酒店外面正舉行一個巨大的市場和節日活動。我們收到一封郵件,說接待會什麼時候開。我們圍繞着這個計劃我們一天的時間,在接待會預定在3-9pm之間開的時候到了。可惜沒人在那裏...我們的鑰匙在桌子上收集,但是不知道那天晚上我們在哪裏可以停車吃飯。只是覺得奇怪,在沒有和任何人交談的情況下,到達和去你房間。我們確實找到了免費停車場,但距離300米遠,行李也不多。預訂說免費歡迎飲料...我們沒有收到,但我們只需要一個歡迎的人,就是在停車方面給我們一些指導,我們兩晚的住宿是客服的基礎。早餐時員工還可以。第一天她脾氣暴躁,不友好。第二天早上,這位女士更友好,但沒有第二次咖啡或如果我們需要什麼其他東西。我們不會說多少意大利語...但是微笑男的在任何語言中都很長。打掃的很完美...房間很可愛,我們不能錯。我們訂的203房間,直接在早餐廳上面。一天大部分時間都安靜,不過早餐早上7點開始,很吵,所以別指望睡在裏面!位置距離帕爾馬25分鐘,在一個安靜的小鎮。我們很喜歡,但我們希望我們有更多的工作人員聯繫。感覺他們不想把錢花在員工身上,希望客人自己照顧自己!

這家酒店的建築物恢復,這個建築非常漂亮,有寬的花園,寬的停車場,但沒有,所以如果下雨,有一點髒。清的房間,裝有新鮮的裝備,寬的室和非常大的室,選擇和子,裏缺少一個子,感覺很缺乏。我沒有試過這家餐廳,除非是吃的早餐,在和之間有不同。沒有一小部分領土產品,如果進入早餐菜單,考慮到當地的和奶的極高質量,他們可能在缺少的內店出售它,建議。它也應該重組後面的部分,因爲窗戶的面不夠。很接近機場但沒有交通,你感覺不到夜班航班,離市中心有點遠,所以去帕爾馬的人不太舒服。

NH是我們不熟悉的連鎖酒店，但是由於我們是在24小時內乘坐火車到達和離開的，主要是為了與Laura Panella進行美食之旅（單獨評論），因此這顯然是為我們服務的選擇好。 前台一位友善的員工告訴我們，當我們在1:30 PM登記入住時，我們的房間已經準備就緒。這並不總是在酒店的控制之下，但我們對此表示讚賞。 房間乾淨現代，幾乎擁有斯堪的納維亞風格。我們讚賞三個B，一個浴缸，一個小陽台和早餐。 房間雖然有點暖和（我們在每年的這個時候不開空調），但儘管我們靠近火車站，我們仍然能夠打開陽台的門並降溫而不會產生太大的噪音。 我們得到了明確的指示，並在步行10到15分鐘即可到達老城區的地圖，宜人的天氣使我們能夠在老城區漫步。 我們僅在第二天早上意識到以前的客人一定在房間裡吸煙，這違反了酒店規定。我們在退房時提到此舉是出於禮貌，員工對此感到震驚和抱歉。如果我們立即註意到它，她本來會改變我們的房間的，我們根本不會指責酒店。 這是一個很棒的住宿，這家酒店絕對是我們返回帕爾馬的火車上的默認選擇。

酒店爲我們提供了帕爾馬市中心的完美位置,方便步行前往一切。酒店的清潔無污點,房間非常舒適,維護得很好。接待處提供卓越的服務,接待處快速回復我的假期前郵件,到達時,伊麗莎提供了全程的卓越服務,非常友好,非常風度翩翩,並從餐廳向最好的咖啡站提供很好的建議,我們一直遵循的,都很好。我覺得這個個人服務是您最好的特色。。我們入住的是555房間的13-152021年9月。

我在這酒店呆了一晚,工作事宜,我得說一會兒的勞,但是我會很累,無論如何,乾淨的酒店,基本的員工,基本的房間,乾淨的。早餐好,景色地景,有着不錯的原,也許從酒吧裏拿一杯咖啡可以很可愛,但這不是一個大問題,很接近出口和高速公路,所以好停車,好。