Wow Cher - no access Was glad we paid a upgrade with the wowcher provider for earlier flights as was a long way from airport to hotel . So we arrived at the hotel at 9pm after a day in the city to find the hotel has a intercom system and needs a code to access just as we thought no one was answering the door a couple came back to the hotel from a day out and we explained we have a room but no codes to get in they went to some safe box and found about 10 envelopes and we found ours and that was it . Didn't see reception at all. On request for wowcher deal we had asked for a twin room because we are friends sharing not couple we had a double bed and because there was no reception we couldn't amend this . I do not recommend wowcher deal or hotel
翻譯
訪客
入住日期 2024年8月
其他
1.0/5
發佈於 2024年8月28日
If i could give lower then i would ! I paid for my son and his girlfriend to go for 4 nights to celebrate his 21st birthday on a deal through wowcher. The flight time weren't great and i knew he wouldn't be arriving until around 12.30/1am, i had seen that the Reception closes early evening despite being advertised as 24hr front desk, so i emailed them to find out check in details. They reassured me and said they would email or text him full details how to check in late as they had a procedure in place which would be sent just before reception closed at 9pm. As my son was flying i couldn't check he had received it so i tried to call the Reception to check that they had sent it but no-one answered. Once he landed he messaged me to say he had received no email or text, i advised him to make his way over and there should be a number at the door to call. He arrived at 1.10am and there was no one around at the hotel and just an intercom system so he was trying desperately to get through to someone on the phone but no on was picking up. Luckily another 2 couples arrived, however they too had not received any codes/check in details so were in the same position so all 3 sets of couples were trying to contact someone. I advised him to check in to another hotel as is looked like they would be stuck outside all night with their luggage however just as they were about to go, someone actually picked up on the number after 50 minutes of trying !!! The person gave ones of the couple a code to get in and open a safe box where they found 5 envelopes with sets of keys in. They could at least get their rooms but unfortunate for another 2 couples who would be arriving and not be able to get in. This ruined the start of their holiday which was their first trip together. They didn't see any members of staff the whole time they were there and we have had no communication from the hotel at all despite having emailed them to complain. There has been no apology whatsoever, i would advise anyone to NOT book this hotel at all.
翻譯
訪客
入住日期 2024年6月
夫妻/情侶
2.0/5
發佈於 2024年6月29日
For the price I thought I couldn’t really complain. However, our shower was unusable - I was in the shower for around 5-10 minutes and realised the shower leaked and flooded the whole bathroom and bedroom. My husband and I ended up cleaning this ourselves and then had to move rooms. They staff didn’t really apologise for this - some of our clothes were on the floor and so ended up very damp. We were here for a wedding so thank god we hung up our wedding clothes and they didn’t get wet. The shower needs to be looked at if it is suitable as reading past reviews I can see a few people mentioning this. The hotel is cheap and is in a good location - once the window is closed you can’t hear the traffic but it is very close to the busy road (literally overlooking). The air con was broken throughout the entire building as well.