Spent a lovely 2 nights at the Noordhoek Village Hotel, notwithstanding the inconsistencies in staff attitude. Staff, Valecia, Utera (waitress at the Sushi Restaurant) and Bester, went beyond the call of duty to ensure my comfort and really made me feel welcome. The dinner and service, with my family of 7, was great. However, the range of sherry, cognac and port was not available. Bester was amazing and juggling many roles. He even carried my luggage to the upstairs room, unlike the staff member, who was busy on his phone, chose not to assist when he saw me on the stairway, on checkout day. Staff serving breakfast need a nudge on friendly customer service. They obviously learn by example when I had the displeasure of seeing the manager/owner, who walked into the breakfast room, greet and chat at one table and promptly ignored other guests. If it weren't for this, my rating would have been 5. The room was clean, spacious and had all the usual amenities. The loud music and noise will affect the front rooms, especially during the weekend, when the music plays on beyond midnight. Safe parking is available. I will stay at The Noordhoek Village Hotel again, because of its proximity to other places on the Peninsula, for the dinner and some of the friendly staff😉.
翻譯