諾福克Freemason Street Baptist Church附近平價酒店預訂

總體愉快的經歷。酒店工作人員和其他酒店客人都很好,熱情好客。我們在那裏參加了婦女務虛會(錫安教堂)。第一天晚上我不得不換房間,因爲我的房間就在外面的露台上面,直到凌晨2點才關門,所以我在第一晚沒有睡多少覺。後來他們沒有問題地改變了我的房間,所以我沒有再經歷那次經歷。特倫斯是一顆寶石,他是我們會議室的工作人員隊長,他確保我們都得到了照顧,所有的飲食選擇都很滿意。他的客戶服務是一流的。另外兩位女士爲了照顧我們而走得更遠,我沒能得到他們的名字。一位女士在她耳頸部附近有一個紋身,她是如此的可愛和善良。我以後肯定會再住在這裏,因爲它靠近商店,商場,餐館,海濱等

剛從7晚住宿回來出差,房間設備齊全,牀和牀上用品很舒服,過去一年來住過幾次這家酒店,牀總是很棒。前台工作人員很友好,樂於助人。還有一個不錯的健身房。我要感謝微風每天早上在早餐時提供周到高效的客戶服務。當我在最後一天把信用卡留在餐廳時,她跑了2個樓梯來抓我,所以我不會離開它。再次感謝!

工作人員很好,但酒店狀態不好,我們來這個城市看女兒的學校功能。然後熱帶風暴襲擊,活動被取消了。我試圖提前48小時取消,但他們不允許。我甚至問我們能不能在4周後重新安排活動時得到雨檢並使用它,他們說不。 就像我說的,工作人員非常好。

從哪裏開始...我們提前幾天直接和希爾頓電話訂了2個大人2個孩子的房間。當我們乘坐16個小時的車到達現場時,我們被告知“我們不確定這是怎麼回事,但我們沒有你的房間”。什麼?我們的確認電子郵件說我們爲當晚預訂了2個女王的房間。桌子上的女人沒有可行性選擇,除非我們4人睡在一張特大牀。忠誠的希爾頓獎勵客戶,而不是試圖幫助我們,找到解決方案甚至附近的希爾頓酒店住宿,她告訴我們去外面打電話給其他酒店或在隔壁散步。沒有其他選擇,這就是我們所做的,並在附近找到了舒適酒店,工作人員樂於助人,價格更便宜。和免費早餐。我非常失望,不僅因爲我們的預訂不被尊重,而且前台的待遇差和缺乏幫助。我從來沒有在任何其他希爾頓酒店經歷過這一點。我永遠不會在校長身上再次入住這裏。爲了給傷口加鹽,我們聯繫了希爾頓,等待等待,最後與一名代表交談,並打開了一個病例#。我們應該在48小時內聯繫,但遺憾的是,8天后,我們不得不再次打電話,等待等待30多分鐘。在這一點上,我們被告知是我們的錯,因爲我們到達的時間晚了,我們的預訂被送去了。當我們預訂時,在確認電子郵件中,或者當我們在前台被拒絕時,這從未傳達過。加上,10年和數十次預訂,(包括薩凡納GA前7天)這從未出現。總之...我建議找一家不同的酒店。由於在這個例子中完全缺乏客戶服務,代表這個屬性和希爾頓一般,我將從現在開始留在elswhere。

這是勺子在正方形的一面,房間很大,位置很好,特別是老多米尼奧大學,早餐還可以,有幾套不錯的熱選。淋浴也不錯。消極方面,房間和傢俱都過時了,空調和暖氣系統陳舊,噪音大,位置也好,大部分空氣在窗簾和窗戶之間吹(在70度的設置下通宵達旦,我們的房間只降到了78度)客房僅在您提出具體要求時才提供服務(儘管在您詢問爲什麼沒有參加之前,您沒有被告知這一點)。兩晚後,終於有人進來爲我們鋪牀,提供了乾淨的毛巾,而其他什麼也沒有做。我們大廳外面放着很多房間垃圾,在那裏坐了18個小時以上等待“清潔”人員。當你步行去房間時,不是很吸引人。在辦理入住手續或房間裏都沒有寫任何提供有關酒店的信息。瞭解互聯網密碼、如何瀏覽陌生的電視設置、早餐時間、燒烤餐廳、游泳池等也有所幫助。當

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

非常乾淨和驚人的客戶服務。

房間很好,但淋浴裏有沐浴露,空的應該檢查每一個營業額。總的來說酒店很棒。