舒眠酒店-賴特湖諾福克機場(Sleep Inn Lake Wright)

It was such a beautiful place, the atmosphere was serene and cozy. It’s easy to locate on a map and love the services they rendered to me. The reception was second to none. I strongly recommend this hotel to everyone.

The pool was late opening and very filty, very unsanitize.

I didn't like the fact that during the time I was there. I had no phone room service. The phone didn't work? The toilet wasn't functional. It took 2 plumbers to get it correct and far. Is the breakfast that time in the morning? That area shouldn't have been dirty like it was. The bagels were hard the food and the hot trays were not hot at all

Everything was good, as far as cleanliness and it was quiet. My biggest concern is that my card was charged twice for the $100.00 fee. I asked about it, and the young lady at the desk assured me that when I checked out, everything would be good. I will be checking out shortly, so we’ll see. Also, when I checked in, I wasn’t told anything about breakfast, the time, nothing. I do believe that people have forgotten the meaning of customer service.

Shayla was amazing at the front deskthe hotel had roaches in the hall way buy the rooms i also had roaches inmy room i went and brought raid to try and keep them down in my room

Bathroom and shower was filthy had to get another room. Replacement room had roaches killed 5 during my stay. Wouldn’t recommend it at all

A live bedbug was crawling on the pillow when I arrived in the room. A pair of underwear was outside someone’s door in the hallway. The staff admitted to knowing the hotel has bugs & had been told my management not to say anything to customers in order to not deter them from staying there.

Location great. Staff was nice. Breakfast was okay. Cockroaches in the bathroom ruined the experience— if I noticed them the first day I would have moved out. When I told the staff during check out she said “yes, that’s our biggest complaint” “Will be renovating soon”.