諾福克NEON District附近平價酒店預訂

總經理(薩凡納)和前廳主管(沙龍)是我見過的萬豪酒店最貼心的兩個人,我一直是萬豪忠實的客戶15年了。我曾經住過很多房產,但這個房產將永遠脫穎而出。有些物業失去了“人性”的一面,把顧客當$$$,但是這個物業以同情和關懷對待人,我父親在入住這個物業時生病了,需要救護車。幾分鐘之內,他們聯繫了救護車,立即把他送到醫院,他們甚至試圖聯繫家人,告訴他們發生了什麼事。雖然那天晚上他們被賣光了,他們能夠在姐妹財產爲他爭取另一個房間,這樣一旦他被釋放,他就不會沒有房間了。他們能夠從房間裏收集他所有的物品,把它們放在安全的地方,對來的家庭非常友好幫助。酒店本身非常安靜和乾淨。他們甚至在辦公桌上爲客人提供新鮮的烤餅乾!如此棒的觸摸!!絕對會回報不僅酒店住宿,而且熱情的工作人員!考慮這是一塊在旅行中放鬆!

報到;代客泊車或自助泊車（免費）。自助停車場位於酒店附近的車庫中。車庫電梯可將您帶到酒店大堂。友好的工作人員在辦理登機手續-將我提升為寬敞的角落客房，視野開闊。  2天2夜威斯汀酒店，不設禮賓休息室。威斯汀酒店是最受歡迎的酒店，根據以往的經驗（大使身份），我認為所有威斯汀酒店都設有休息室。顯然不是這樣。他們將提供免費早餐（積分），但是與使用休息室相比，我不喜歡花費額外的時間訂購和等待早餐。房間很乾淨，有一張辦公桌，有些物業沒有。天上的床就是這樣。安靜的房間，結帳簡便，賬單正確。

從哪裏開始...我們提前幾天直接和希爾頓電話訂了2個大人2個孩子的房間。當我們乘坐16個小時的車到達現場時,我們被告知“我們不確定這是怎麼回事,但我們沒有你的房間”。什麼?我們的確認電子郵件說我們爲當晚預訂了2個女王的房間。桌子上的女人沒有可行性選擇,除非我們4人睡在一張特大牀。忠誠的希爾頓獎勵客戶,而不是試圖幫助我們,找到解決方案甚至附近的希爾頓酒店住宿,她告訴我們去外面打電話給其他酒店或在隔壁散步。沒有其他選擇,這就是我們所做的,並在附近找到了舒適酒店,工作人員樂於助人,價格更便宜。和免費早餐。我非常失望,不僅因爲我們的預訂不被尊重,而且前台的待遇差和缺乏幫助。我從來沒有在任何其他希爾頓酒店經歷過這一點。我永遠不會在校長身上再次入住這裏。爲了給傷口加鹽,我們聯繫了希爾頓,等待等待,最後與一名代表交談,並打開了一個病例#。我們應該在48小時內聯繫,但遺憾的是,8天后,我們不得不再次打電話,等待等待30多分鐘。在這一點上,我們被告知是我們的錯,因爲我們到達的時間晚了,我們的預訂被送去了。當我們預訂時,在確認電子郵件中,或者當我們在前台被拒絕時,這從未傳達過。加上,10年和數十次預訂,(包括薩凡納GA前7天)這從未出現。總之...我建議找一家不同的酒店。由於在這個例子中完全缺乏客戶服務,代表這個屬性和希爾頓一般,我將從現在開始留在elswhere。

房間很好,但淋浴裏有沐浴露,空的應該檢查每一個營業額。總的來說酒店很棒。

牀墊滑動時牀架上有些灰塵,其餘的都很好

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

非常乾淨和驚人的客戶服務。

Cesapeake Delta Hotel by Marriott是一家大型酒店,位於7樓。最重要的是,我很高興能夠以合理的價格在Cesapeake地區獲得相對昂貴的住宿費。工作人員很友好,房間很乾淨,因此您可以享受愉快的住宿。強烈推薦給家庭旅行者。