諾福克Chrysler Museum Glass Studio附近酒店

非常乾淨和驚人的客戶服務。

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

房間很乾凈

超讚的

總經理(薩凡納)和前廳主管(沙龍)是我見過的萬豪酒店最貼心的兩個人,我一直是萬豪忠實的客戶15年了。我曾經住過很多房產,但這個房產將永遠脫穎而出。有些物業失去了“人性”的一面,把顧客當$$$,但是這個物業以同情和關懷對待人,我父親在入住這個物業時生病了,需要救護車。幾分鐘之內,他們聯繫了救護車,立即把他送到醫院,他們甚至試圖聯繫家人,告訴他們發生了什麼事。雖然那天晚上他們被賣光了,他們能夠在姐妹財產爲他爭取另一個房間,這樣一旦他被釋放,他就不會沒有房間了。他們能夠從房間裏收集他所有的物品,把它們放在安全的地方,對來的家庭非常友好幫助。酒店本身非常安靜和乾淨。他們甚至在辦公桌上爲客人提供新鮮的烤餅乾!如此棒的觸摸!!絕對會回報不僅酒店住宿,而且熱情的工作人員!考慮這是一塊在旅行中放鬆!

這家旅館的工作人員都很棒!!特別是Terri,她對我和我丈夫絕對很棒,很好。她總是那麼熱情。我們每隔一週就住在這裏出差,她總是那麼善良。房間很乾淨,菜餚留在洗碗機裏。唯一的事情是走廊裏不同地方的煙味,但除此之外,一切都很棒!

地段便捷安靜，房間適合商務出差，寬敞舒適，乾淨衞生，早餐美味。

最近入住海灣客棧,印象深刻。房間古色古香,散發出一種溫馨的魅力,讓我有賓至如歸的感覺。可愛的庭院爲體驗增添了令人愉快的觸感完美的享受早晨的咖啡或晚上的清淡。位置是無與倫比的,讓我很容易到達我想探索的一切。最重要的是,它提供了極好的價值,使其成爲任何尋找質量而不破壞銀行的人的首選。強烈推薦!

達到我經常在HGI看到的通常(低)標準。這個在COVID之前最後一次被正確清潔,主要問題是人員配置。前台接待員是我與人互動的最粗魯,最無私的人。整個互動讓我搖頭,想知道人際交往能力這麼差的人怎麼會在這個面向客戶的位置上最終呢...房間本身又累又髒又壓抑。是套房,但主房間是巨大的空間,角落裏塞了一張單人沙發,牀很破舊,在1000具屍體之前的空間裏印象很大。淋浴是散步,地板上留下了巨大的水池,水花了很多時間跑暖。早餐是削減成本的另一個例子。有一個服務器和一個廚師,花了30分鐘才得到煎蛋。我不怪服務器,她像瘋了一樣跑來跑去,只是早餐沒有足夠的工作人員來容納人數。還有水果,酸奶等選擇非常差。只是最小的努力。總的來說非常令人沮喪的住宿。我不會再回來了!