查爾斯頓機場雅樂軒酒店及會議中心

The location was good, but it wasn't good room for a couple, the bathroom was open and there was no privacy, and I found a huge bug in my sleep and I had to catch it. It's a place where the airplane noise is very bad.

The front desk staff and the bartender were friendly, attentive and well informed. But the hotel itself is very poorly managed. When we first arrived we walked into a room with two large cracks across a heavy sliding mirrored door; the safe didn't work; ceiling panels looked as they were ready to cave in. They moved us to a slightly better room with similar issues broken safe, ceiling tile cracking through the plaster; the phone didn't function; rust in the shower and on a commode that didn't flush because the flap was too old. To make matters worst there was no room service for two days. The cleaning staff was working from the time I left for my business (6:50 am) to until I returned (8:00 pm) and still my room was not touched. Even the lobby bathroom was poorly stocked. The front desk did what they could to provided new linen, but clearly it wasn't enough. I reported this to both the hotel and *******. We are waiting for an answer.