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Был прекрасный номер, и очень вкусный завтрак. Мы остались довольны

The hotel was wonderful. The service was great. I couldn't ask for a better stay. Will stay there again.

Great location, For Eating and Shopping

Fantastic location with ample parking, and the staff was very friendly! However, the hotel itself is definitely dated. You still get that great Embassy Suites room size, but the rest of the property feels like it's just settling for mediocrity instead of striving for greatness. The breakfast was just okay, and in my opinion, the property desperately needs a facelift to match the great location and spacious rooms.

The manager Arrie made out stay wondaful. She was very accommodating. Her attitude was very positive. We were in town for a funeral. She was very sympathetic. We had five rooms between each of us and everyone felt that Arrie was a superstar. We will be back and will refer everyone to the hotel becasue of her.

The breakfast is the best hotel breakfast ever!! Only negative you have to pay for parking and that was not indicated on the post I saw. Other than that we really enjoyed the stay.

The only thing we were not able to use the pool due to maintenance that was one of the main reason the indoor pool everything was great didn’t get to use the pool during our stay.

Reservation was canceled without my knowledge via email while on flight to Charleston. The front desk was totally indifferent when I asked the reason. They stated that I booked 3rd party (it was via ******* -10 days prior) and they could not help me. The Embassy front desk told me a total of three times that "you booked 3rd party". They offered no further assistance. If the Embassy Suites doesn't honor the reservations made through ******* then why have the business relationship to begin with. It was now 1130pm at night and I was left with finding another hotel. I attempted follow-up with the hotel and they never responded to my messages. I attempted follow-up with ******* as to find out why it was canceled and couldn't get past the Artifical Intellegence (AI) responses. AI responded about refunding and such but it was canned responses that didn't apply to my situation. Looking back, I should have called ******* at the time to see if they could resolve it but ended up at another hotel nearby at a higher cost. I have stayed at other Embassy Suites numerous times in the past with no issues. This experience gave me no incentive to use ******* or Embassy Suites again.

Everything was wonderful except the check-in process, Had pre-paid for a corner suite and employee was argumentative about the reservation for about ten minutes. When I showed her proof from the ******* reservation, she finally acquiesced without so much as a “thank you” or “I’m sorry for the misunderstanding.” Breakfast was great. A male staff was more than helpful with assisting with the room temperature controls. The front staff check-in lady needs to be dismissed for her arrogant and dismissive attitude.