北查爾斯頓機場/體育館萬怡酒店

It was middle of the road nothing special

Despite a 3:00 check-in time, our room was not ready until after 10:00 PM. The staff did not offer any compensation other than free beverages from the lobby area. Several other guests were in the same situation. Once ready, our room, linens, and towels smelled like cigarettes. The room was warm and would not cool despite running the AC for hours. Due to the frantic work of the cleaning staff trying to prepare rooms for other guests, the hallways were loud late into the night

Disappointing Stay: Dirty Rooms and Broken Amenities My stay was highly unsatisfactory. The initial room assigned was visibly dirty. Traveling late at night with two babies and luggage, I had to return to the front desk and switch room, a major inconvenience. The second room was clean but full of problems: the phone line was dead (couldn't reach the front desk), the toilet flush wasn't working, there was no body wash, no water, and no microwave. Additionally, the overall room service was extremely poor. I do not recommend this hotel.

The first room was dirty. Hair was in the shower, refrigerator did not work, no phone in the room, red dried food stains on carpet, bracket under air conditioner was off and laying on the floor, buttons to call elevator were not working, all but 1 ice machine was not working with no sign to tell where working ice machine was. They moved us to a second room that was supposedly cleaned. In this room there was food left in the refrigerator, stains in the shower, the shower doors had a 2" gap at the top corners and flooded the floor when water was turned on, the toilet tissue holder was nasty and had missing screws, there were stains on the bathroom floor about the size of a quarter, the carpet was sticky and paper towels had been stuffed in the strike plate on the door such that it would not latch, the latch on the balcony sliding door would not lock and there was no security rod for the sliding door. The thermostat on the wall did not work. A tractor trailer was parked outside with the refrigeration unit ran loudly. The front desk folks were friendly and tried to help. They were apologizing. If it was remodeled, it was very poorly done. They could not find a way to compensate us because we are not members of the rewards club.

Rooms were dirty. Wouldn’t take a shower the bathroom was so bad. Shelf in the closet fell on my sister’s head. Room was supposed to have a sofa. It did not.

Hotel doors broken. Not able to get CBS on TV. No complimentary breakfast. No shuttle to airport. It was my last time to stay at a Courtyard.

The elevators were not working properly. The business centers printer wasn’t working. Some of the staff had poor attitudes.

Front desk had terrible customer service at checkin and next person wasnt any better during checkout