Homewood Suites by Hilton-北查爾斯頓機場

Naaah…I’m good… I’d consider this a “value stay”. It was far from the Hilton brand I expected. Felt more like a Circus Circus in Vegas. Lots of updates needed, parking lot entry was difficult to navigate, better protocols to address customer issues (i.e., maintenance issues), could be cleaned better. Had a great check in, quick and easy. Would not recommend staying here, they try though.

Great location and near the airport. Property could use a refresh. Furniture looked dated.

Tutto nella norma Hilton

Whole overall service and cleanliness was pretty good, the overall condition, at least in out room was no where near to Hilton standards. There were missing knobs on the drawer in living room. It looked like Edward Scissor Hands or Freddy Krueger tried to open the microwave, handle all scarred up and missing finish. The TV cable in bedroom was ripped out of the unit. The drapes had rips and holes in them, and frayed on the end. Carpet and furniture looked well worn, and could use a refresh. Again, while the common areas were nice, and the staff was excellent, the overall room was not very impressive.

We needed and paid for a 2 bedroom suite. When we arrived they had assigned us a two queen room. Sherry took care of us by giving us an extra room at no charge. The rooms were spacious and clean. The breakfast was delicious. The pool was nice.

The room was never cleaned and I had to request towels and garbage bags from the PM desk clerks. (It was a sign in the bathroom that stated room will be attended to every other day or when requested. I cleaned my own room.) I requested for a change in towels with the refuse to be pulled. I was told to put the trash outside my door and house keeping was off until the morning. (I took the refuse downstairs to a garbage bid and asked the PM desk clerk for towels.) Thereafter, I thought my checkout date was Sunday May 10, 2026. I was out all day and only returned to the hotel on Saturday May 09, 2026. to pack and exit by 0800hrs on Sunday May 10, 2026. Meanwhile, the desk clerk stated I needed to be escorted to the room to see if my property was still in there. The supervisor Penny Scott told the desk clerk he couldn’t leave the desk to help me. I asked would I be able to book an additional night. The desk clerk quoted an alleged price from Penny Scott that was almost double from what websites wanted. He also stated one gentleman couldn’t help me because he didn’t know any English (why does anyone need to know English to observe one get their property?) So we had to await the driver who was located at the mall driving the shuttle van. I did an email about my experience at the start of this hotel visit. The desk clerk that exhibited exceptional customer service is Tyliyah. She explained all the unknowns and the availabilities in the hotel. She explained to everyone. Thanx.

Very clean hot breakfast items nicely warmed and plentiful (there were a couple of large groups in).

Great breakfast and happy hour was good too. Close to restaurants and stuff to do with kids.

The staff was great and the hotel is very accommodating. Breakfast was delicious and the shuttle service was great