im stay here with my family. i stay for 3 night. beautiful hotel, big swimming pool. but this hotel management should to pay more attantion with this point : - u have to training ur staff, how to to work on Front Office. more careful, smile and friendly! - when we enter the room, the room is very dirty. the staff give us the weong room. - when check in i already ask for extra bed.. they said will prepare the extra bed. i make 3 call only for this extra bed. first call, the man said “make sure the room” second ” on the way” and third “8-9 ago the extra bed already send to the room” bit we havent receivevthe extra bed. that time, we realy tired and we have flight in the early morning. hotel side is really bad for the service. - the room floor is leaking..
翻譯