希爾頓歡朋套房酒店-奧克伍德村克利夫蘭(Hampton Inn & Suites Cleveland/Oakwood Village)

Det burde have været anført at der ikke er nogen restaurant i “hotellet”. Morgenmaden elendig. Jeg var nødt til at ordre mad ude fra eneste andet alternativ var Mc Donald. Frontdisk service var exelent specielt fra Telisa Snell.

This property is pretty run down. The room smelled musty and like raw sewage. The door had a huge gap allowing light in and the room was dingy. The mattresses are very hard and the sheets like sandpaper. Very loud hotel seems a bit shady was loud until about 1am. The walls are very thin you can hear everything. Not what I was expecting from a Hilton property.

They could not find our reservation so that was rather stressful. I had to call customer service who said it was booked under my husbands name even tho i had asked her to check that. Beds were not comfortable. Could hear everything from the hall. Positive note was it was very clean, breakfast wasn't bad and its a good location. Coffee and tea station was nice.

So convenient

Recomendado, muy limpio y el personal muy amable.

I travel to Cleveland often and this has been my Hotel of choice for the 4 years. This time was VERY different. I could hear the room upstairs which never happens.. The bed was hard a brick..which also never happens .. Finally I arrived at 12am and requested a late check which they accommodated, however the house keeping staff tried to enter my room 4 times before I finally told her to stop. I have a late check out. I can TRULY say this was one of the worst stays Ive ever experienced while at this hotel. Very disappointing because usually its Nothing but 10s across the board.

Room was clean and staff were friendly. Hotel guests were noisy and not able to adjust thermostat to blow cooler air.

The only thing is the thin walls which management is already aware of. Great staff there. What really impressed me was the management interact with the people and ask if there is anything that we see that needs improved. Mind u, it’s already a very nice hotel. Loved this stay and i truly believe you will too. Oh, and I could find a real complaint about the breakfast either. Thank you to this hotel and staff!!!!!!