諾維奇尼爾森中心高級旅社的評價

飯店就在火車站對面，房間寬敞，床很舒服。工作人員非常樂於助人，熱情周到。

靠近火車站，就是空調不行，太冷

Friendly staff and great spot for me and my friend as we both have mobility issues. Just across the road from Norwich station. Very good price, lovely breakfast what is there to like. I read some reviews saying the food was bad it wasn't and also the bar was dirty this wasn't my experience. It is not the Ritz but it was clean, accessible and secure staff lovely.

We are currently staying at the Premier Inn Nelson and have stayed here many many times over the years. Norwich is great for family get togethers and Christmas shopping and TBH the hotel location and reasonably priced parking make it an ideal place to stay. However over these years the hotel has declined, we always book the premier plus rooms but even these have seen better days, our room 203 has an overwhelming stench of damp/mould, the air con didn’t work properly (so had to have windows open with traffic noise) and the cleanliness wasn’t great. If these are the premier rooms I’d hate to see what the standard rooms look like now. The “premier” rooms are pretty small with tiny shower rooms. The shower had good pressure and are stocked with Bayliss and Harding toiletries. The grubby hand marks on the door (not ours), the mould on shower seals and the thick dust on the glass light shade did nothing to convince us this was premier at all. The double bed was super comfy as always and we had the added luxury of a fridge and a coffee pod machine. We had access to ultimate WiFi for our stay but only on one device, so it’s a fight to the death on who gets to use it, when we tried to use the voucher on another device it said it had already been redeemed, sadly for Premier Inn I got to use it to write this review. The bar is quite simply a dirty dive of a place, we tried to order 4 of the cocktails for £20 which represented excellent value except they didn’t have the ingredients for most of the 6 or 7 cocktails on the menu so instead we ended up ordering 2 cocktails for £12 and some other drinks for our party of 6, the tables were sticky and furniture mismatched not sure if shabby chic is the intention here but it was just plain shabby. To top off our first evening in the hotel we saw a poster on the way back to our rooms advertising 2 cocktails for £10 so we’d been ripped off too. We all ordered breakfast, however there was drama as we arrived as reception had incorrectly booked us in for the second morning of our stay and to make matters more confusing put it under one name, we sat there while they sorted their mistake out until we were given the all clear to get breakfast, sorta wish they hadn’t. Sausage and bacon looked microwaved with no colour to them, beans were lukewarm and they’d run out of white bread and some pastries. With all the fuss we wish we’d gone elsewhere. TBH I was trying to persuade the rest of the party not to have our evening meal there given the state of the place and the quality of the food but convenience won over and we had our evening meal there. As expected there were at least 6 things on the menu that weren’t available (sense a theme here) which was a bit disappointing but we all managed to find something. Prawn cocktail didn’t come with the bread and butter as advertised and had to be chased and they had run out of the yoghurt mint dip for the Indian nibbles. The mains faired a bit better however the Korean burger was witho

Premier Inn itself was no more than you can expect, although the Premier Plus rooms did not match up to other premier inns we have stayed in. The main issue was the bar and restaurant. We went there for a drink and everything was sticky and shabby, The floor and carpet was blackened and most pf the tables were very ropey. I put notes on the table to say they were disgusting. Managements response was they (I assume Whitbread???) were not going to do anything because the Nelson was going to be demolished. When asked when, we were told it should have been last year. That suggests that the company has washed their hands of the place at the detriment of their customers and we have been exposed to below standard facilities. Surely a good clean once in a while would not cause too much expense and give their customer base a better experience. That are other Premier Inns in Norwich so we will definitely trying another Inn.

Been to this hotel 4or 5 times, but have to say the standards have dropped significantly, quality of service does not seem to high on their list, had wine spilt over me by the waitress in the restaurant, never anyone on reception to offer help or assistance, when I took advantage of someone being at the reception desk,asked if they could call a taxi for me, but was told that can't do that and to google a taxi firm. We were there from Friday to Sunday and had no room service at all, no beds made or towels changed, not cleaned, really poor service all around, the hotel generally was grubby at best, carpets were dirty, floors were sticky in the bar and restaurant, toilets were dirty needless to say, we won’t be returning.

Arrived at 3pm after checking in online, I expected to use one of the self serve check ins, but these were all out of order. I had to queue in a line of 4 or 5, with only one receptionist on duty. I was initially impressed with my room and relaxed before an early supper in the restaurant which was pretty good. However in the evening I started to note the pub noise opposite my room. As I was watching TV it didn't bother me. But as it got later it got louder and continued till past midnight, the worst was the outside street lighting shining through the curtains. And I awoke the the noise of traffic going over the bridge outside from about 5am. Definitely not a good night's sleep. All Premier inn could say was sorry. Had the issue been the bed, no problem. Noise, not something they can control. Hello Premier inn, have you heard of double glazing. Won't stay at the Nelson again in a hurry. Not what you expect for a £100 quid a night

Access reception down a dark poorly lit “ambush alley” check in was ok staff ok however room 33 was a bit Travelodge by Wyndham ie rough. It didn’t appear secure as ground floor but the piss de resistance was the unflushed toilet.There appears to be maintenance issues everywhere the room did not appear clean as usual and no WiFi . Norwich airport & Broadland much better . Breakfast ok. But it’s just sloppy.

We have stayed at Premier Inns all over the country for years. This visit was because of a hospital appointment at the Norfolk and Norwich. We were allocated a ground floor room backing onto gardens by the river. We went out for dinner and returned to the room about 11.00 pm. Soon after that we went to bed and turned the lights off. What followed can only be described as a horror story. Someone started banging on the window and a hand appeared through the window trying to get into the room. I ran to reception while my husband remained in the room. Eventually we tried to sleep again and the same thing happened twice,each time with me running to reception. Needless to say we got no sleep at all. The reception staff were very helpful and gave a form to send off to claim a refund for their “guarantee” of a good nights sleep. Premier Inn refused to meet the guarantee ..twice. Their argument was that it happened outside of the hotel. Well I could argue that a hand coming through the window was in fact on their premises. I was shocked that such an awful experience was met with such lack of understanding ..all for the price of their sleep guarantee.

In general the Nelson is a pleasant place to stay with friendly staff. Its convenient to the city centre and very near the train station. The staff on reception and in the restaurant were very friendly and helpful and who all worked hard. Particularly credit to Amy, Sam, Kay, Ellar Mar and Grover in the restaurant for being so welcoming.

Damp patch on the ceiling,shower leaked from above attachment. Door lock needs attention.Alarm went off and no one around to help . Im not use to staying in a place with no connection to reception For a solo £108

地理位置優越，方便探索諾維奇，幾乎就在火車站旁邊，步行20分鐘即可到達市中心。我入住的是高級房，有水壺和咖啡機。飯店設有簡樸的餐廳。早餐還行，但不會太豐盛。浴室非常乾淨。性價比絕對合理。有停車位。

12月29日入住，前台工作人員很棒，我女兒中獎後非常開心 :) 她們肯定認識你們，再次感謝。房間是標準的高級飯店客房，但與我住過的其他高級飯店客房不同，房間可以打開窗戶，我們住的129號房間還有一個小陽台。步行10-15分鐘即可到達市區，距離諾維奇火車站也只有幾步之遙。飯店附近有幾家餐廳和一家保齡球館，5分鐘路程。不要去TGI Fridays餐廳，不過你可以在飯店內的Table Table餐廳以非常合理的價格享用到更美味的餐點。總而言之，這是一次很棒的住宿體驗，一定會再入住。

超棒的優質客房－Premier Plus。床和枕頭超級舒適，工作人員熱情好客，咖啡機一流，還有免費的飲用水和巧克力。最棒的額外福利是前台的免費聖誕包裝站，工作人員提供了禮品包裝紙、剪刀、膠帶和絲帶，方便客人包裝禮物。真是個絕妙的主意！房間清潔服務可以隨時申請，不用每天打掃，這點也很棒。地理位置優越，步行10分鐘即可到達市中心的商店。下次再來諾維奇，一定會把這裡當作我的住所。