Novo Sarajevo酒店推介

Came to Bosnia and with little notice booked this place. Pleasantly surprised by how warm, well presented and inviting the rooms were. Moreover, the staff were a 10/10 for service and making you feel at home. To exemplify, my baggage and that of my wife’s (along with my passport) was lost at the prior flight and didn’t make it into sarajevo. The hotel did all the liaising with the airport and treated us like friends noting “all will be okay”. Next day, the bags and passport were delivered to the hotel. Legends. Also, the staff dropped my wife and I to the train station free of charge on our way out. I highly recommend them and the hotel.

老闆的服務非常好，雖然英文不好，但是非常熱心的給我們幫助。但是棉被感覺有點臟。還有就是窗檯外麪就是墓地。

The biggest issue is the renovation and construction going on. They are replacing the carpets and things are ripped up everywhere and the new carpets smell horrible. I was on the 9th floor and they were doing this one the 10th floor, or at least storing something there. I could smell it everywhere. Then, perhaps to cover the smell, they decided to start painting the hallway when it was full of guests! Now it smelled like paint and workers were painting and blocking the rooms. I complained about this when I checked out and the staff was very unhelpful and sort of muttered and walked away after telling me something that probably can not be in this review. Honestly, I tried to resolve this directly before I left, but the front desk was not interested so I said, okay, I'm going to contact Accor and write some reviews. The staff in general was quite unprofessional for this quality of hotel and need some more training. They lounge in the backroom on a couch in view of the lobby or play on their phones. The room was also dirty and the bathroom is very small. Breakfast wasn't bad, but crowded. The hotel is quite far from all the tourist parts of Sarajevo. I've had to alter this review a few times, so hopefully it will work now.

位置好。工作人員非常好，樂於助人。我們的房間位於四樓，非常漂亮、乾淨，有空調。床單很乾淨，床很舒服。浴室非常漂亮和乾淨，有乾淨的毛巾。包含的早餐非常好。我唯一不喜歡的一件事是房間裡有電視，但我們無法使用。工作人員解釋說沒有服務。我希望下次有電視服務。

Хорошее расположение- не в самом центре и потому не в самой шумной части центра, но близко ко всем основным достопримечательностям. Также к плюсам отнесем завтраки , которые начинались очень рано и накрывались вплоть до 11:00, полноценные , очень вкусные , сытные. В отеле проведена реновация, номера отремонтированы, но сам отель - коридоры , лифты как из прошлого века. В номере был ужасный фен, который вообще не сушил , тоже из 80-х годов 20 века. Не все работники на ресепшен, а только некоторые женщины не были вежливыми, не улыбались, не старались помочь, не верно заполнив даты о регистрации , не то, что не извинились , а еще и раздражались , что просила переделать(((

幾乎無懈可擊，是薩拉熱窩很好的選擇，舒適寬敞，早餐豐富美味，是整個完美旅程的保障。 假如有浴缸就更完美了。

We received a confirmation of our reservation 2 months before the date of our 3-day stay. A few days before our arrival, we received an email informing us that a flood in the city was forcing them to cancel our reservation because of the damages. We had booked a room on the upper floors! We changed our plans and booked into a hotel located near the river where there didn't seem to be a problem with a flood!! We went to see this hotel and there were no outward signs or written notice about a possible flooding problem. Is this a way to get rid of tourists when the hotel has been overbooked? That is what we felt.

我們在薩拉熱窩度過了一個美好的周末。公寓式酒店非常靠近市中心，如果您喜歡散步，尤其適合散步 - 城市景點、餐廳、購物中心都位於 20-25 分鐘的步行範圍內。酒店坐落在一座小山上，所以步行返回可能會很累。工作人員很熱情，樂於助人。房間寬敞乾淨，但床不舒服，恆溫器的最高溫度設置為 22 度（這對我們來說太低了），這讓我們很困擾。早餐很美味，有很多選擇。 5樓有一個風景優美的露台，您可以在那裡享用早晨的咖啡和香煙。酒店還設有一個地下停車庫，您可以在那里安全地免費停車。總而言之，我會推薦這個地方。

This hotel never disappoints. It’s my at least once a year spot when visiting or just passing through Sarajevo. I was beyond happy to find out that it has become 100% smoke free hotel; no more smoking in their sky-bar either! This used to be my last hang up on this hotel. Otherwise, it truly has full Marriott qualities. I love the hotel, rooms, cleanliness, food at the restaurant (except once in all these years), location, access from and to the airport as well as to city’s attractions, but my most favorite thing about it is the employees! It’s the old school staff; respectful appearance, approach, friendly faces, always going one step beyond. I love, love, LOVE it! It’s my home away from home. I definitely recommend staying at this wonderful hotel. Enjoy!