SureStay Hotel by Best Western Lenoir City

Room had a weird smell. The door didn’t close properly so there was a crack that let in cold air. Had to clean the toilet seat before I could use it. Stayed for 1 hour and checked out, went across the street to the Holiday Inn. Staff was nice upon check in so I didn’t ask for a refund.

Property conveniently close to expressway. Breakfast didn't have much to offer. A couple of food choices within walking distance but not great choices. Unlocking door with room key wasn't easy

Check in was tough, once I opened the room, it smelled so bad, TV did not work, refrigerator was turned off and opened with a soaked towel inside, phone did not work, TV was fixed later, but horrible, this TV and the channels were like 20 yrs back, no guide, the remote and TV do not collaborate, the shower curtain rod is in a weird shape, the curtain did not stand, it drops to the middle, btw, the mattress was good, luckily. The cleaning lady did not stop blowing the patio even when I was standing there, the swimming pool water was not transparent, someone must have mixed a couple of gallons of milk in it. Do not recommend this for more than $40 a night. Very bad experience. Should have read the reviews… it was hard to find the breakfast room , when I found it, they had baby bagels, never seen that in any of the hotels that I stayed before. Very limited choice, the coffee was so bad. BTW, the banana was good. No one was available in the front desk when needed. We rank the bell several times. Great hotel, but not recommended.

Ordered a non smoking room and a downstairs room got a smoking room and a upstairs room

It was conveniently next to the freeway and plenty of restaurant choices. Continental Breakfast was very limited, very disappointed. Room had worn carpet with holes in it.

All staff members were very friendly and helpful. We will stay again next time we are in the area

This is a horrible hotel. We traveled from Florida back to Michigan and needed 2 rooms for the night. One for us and one for our daughter and her 2 year old baby. Upon checking in we discovered the rooms were filthy. Smelled like urine, broken bathroom door and feces on wall. Strangers outside our door and next to car smoking dope and other substances. Not comfortable having my granddaughter stay there. Not a safe place or clean. We brought it to the owners attention and he agreed to give us a refund. We drive down the road to find a safer cleaner place to stay. The owner has now denied it all and will not give us the refund. This place needs to be shut down. I should have read the other reviews because they are all bad. Horrible owner, disgusting hotel. I would not recommend anyone stay there ever!

Location convenient... served its purpose..we needed a break from driving... but otherwise can use some work. Stains on sheets. Dirty dusty walls and celings. Tv covered in something streaky and dirty. The front desk guy rude. So overall they should be charging less..

I wouldn’t stay here again for only one reason, and that reason is the mattresses. Even if they were brand new, these mattresses are some thing that a hotel should be expecting their guests to sleep on. You could feel the springs and hear the springs right through it.