Residence Inn Oakland Downtown

Stay in oct-nov 2023. Hotel room is nice, new and modern. Kitchen fully equiped with induction. Cleaning service was not so well, they didn't do well vacuum cleaning on the floor. Laundry system: couldn't use the laundry because it needed an american creditcard to pay through app only. No other option. As a hotel you know, you receive international guest, so this is really bad. I was referred to a laundry store on a 10 min drive away! The management would call me the next day to discuss this problem, they didn't call back. While checking in creditcard was not working, therefore deposit couldnt be paid. I was ready to pay cash. My creditcard could be working in 2-3 days as well, but there were very difficult and not willing to be resilient at all. The stay was already paid, just the deposit had to be paid. But they didnt give me time to get it working and I would be on the street, despite the whole stay was already paid. Fortunately one of the people working there, solved the problem en the creditcard worked. And we got into the room. But it was quite a tension for an hour or so.

I love this property and its location! Nice staff, valet parking is so convenient, good housekeeping. Great breakfast each morning. And beautiful view from our room! This hotel is now my go to for Oakland, CA!

Some of the best customer service I have ever experienced. Early check in was greatly appreciated as we had been awake since 3:30 am for an early flight. Upon entering or leaving the building we were always warmly greeted. The hot breakfast was incredible and the gym was excellent. And it was in a beautiful part of Oakland with easy walk to restaurants and Lake Merritt. We had a fantastic stay.

We were in town for a wedding, the room was spacious; comfortable king bed and spacious studio with kitchen and fridge. Continental breakfast available and bar around the lobby. The only downside was the $50 per night valet parking- for Oakland I think that is a bit extra. Overall the stay was great.

We were in town for Cal parents weekend, to spend time with our daughter. She missed our fur baby terribly so we brought our pooch along. When we first drove up, I wasn’t sure. The area didn’t look great, BUT it ended up being a great stay. The staff was wonderful and accommodating. From Shayla who checked us in, the man who helped me get ice to all the valets that helped us- they all surpassed my expectations. We forgot the valet key to our electric car so we complicated the process but they accomplished us so we did not have to find street parking. Thank you all so much.

Great location, right in the center of downtown, plenty of places to eat close by but most of all, I loved the staff. They were all so friendly and helpful. Very nice rooms, clean, I highly recommend!

Very clean, updated, mostly appears brand new, good neighborhood. Safe street parking.

Very courteous and friendly staff, along with a great room made our stay amazing! Will definitely recommend!

So far, every time I’ve stayed here, the stay has been wonderful. When I am in the area I will reserve here again. Thank you