The property i manage had damage as a result of the Atmospheric river on last Tuesday and a water pipe was broken by a fallen tree. Despite my best efforts the damage had still not been fixed on Sunday and a tenant asked if they could be put up at a hotel. I gave them two choices one of which was Holiday Inn. The tenant called the one on University Avenue in Berkeley and was told that there was a three day stay minimum. They were also quoted a rate 0f $209 a night. When I called I was told $169 a night and $159 a night with AAA discount and no minimums. I gave the girl my credit card and she swiped it and it was approved. All she told me to do was to give the tenants my AAA card number so I could get the discount when they checked in. My tenants went to the hotel and were told that there was no reservation either under their name or mine. I gave them the confirmation number given me by the girl who answered the phone. They found the reservation. Then they were told that they would have to give them their credit card so they could run it and pay for the reservation in advance of checking out ”just in case.” They were told if they wanted to use my credit card I would have to come down there that night, not the next morning, and have him swipe my card and if I did not come, he was going to kick the tenants out. Thus, I had to get out of bed at 10:30 at night and go to Berkeley. When I get there he tells me that he is going to charge my card that night for the two night stay. I told him I had already been charged and he said that he had canceled the charge because I did not accompany the tenants at checkin. Neither of us were told that I had to accompany them and being a business traveler I know that not to be true. When he gave me the receipt, he had changed the terms because I got new terms when he canceled the previous reservation and they had had an increase in demand. (The parking lot was only half full). When I asked for a copy of the receipt, which I was entitled too since he was charging me to check out before I even checked in, he refused to give it to me, telling me to ”take a picture.” I will never use this hotel again.
不論是商務還是休閑旅客,愛莫利維爾/舊金山灣區凱悦嘉軒酒店(Hyatt Place Emeryville/San Francisco Bay Area)都能讓您的愛莫利維爾之行變得更加美好而難忘。酒店地理位置優越,駕車至愛莫利維爾火車站僅需500m 。旅客們會發現Kimballs East、Bay Street和Allegro距離酒店都不遠。酒店佔盡地理之宜,Birdland Jazzista Social Club、Urban Adamah和Temescal Brewing離此都很近。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調。酒吧旨在為旅客和您的朋友提供一處消遣的場所。酒店提供健身室,旅客可以在這裏舒緩身心壓力。酒店的會議廳和商務中心將熱情的服務與專業的素質完美地結合在一起。提供乾洗服務,為您的旅途省心。