We are very happy with our visit to this hotel. We have enjoyed ourselves and are very happy with the hospitality of your employees. two of the employees ”Efe and Fatema” were very helpful and supportive. The food was amazing and there wore many options to choose from everyday. Thank you for everything! 😃
Awful experience, first of all our room was not at all like the pictures in our booking. After a request to change rooms (at a cost of 8 euro’s a night) we agreed to pay half. Which was before we realised there was barely any hot water, no matter the time of day. Then there was the quality of the general facilities and the equipment provided (run down and dated) alongside chipped tableware and cracked tiles. More than once there were holes and stains on the ‘freshly changed’ bedding. The cleaning of the room in winter time is mean’t to be every other day however we had to verbally request for the room to be cleaned. We also ended up doing it ourselves a few times in the two weeks. The maids were excessively loud and disruptive, often waking us with banging and crashing as they carried out their cleaning services in the surrounding rooms. When we approached the staff working at the hotel they said they would contact the manager/owner to find a solution to the issues we had raised but no one came back to us until our check out day, they told us if we didn’t pay the room upgrade despite our disappointing experience they would have to pay which was obviously a lie. We also requested a double mattress topper, our request was ignored even though we asked numerous times. Our request was finally granted a week into our stay. Wouldn’t recommend staying here!
若想要遊覽阿拉尼亞,Büyük大酒店將會是一個不錯的的住宿之選。酒店距離加齊帕薩機場大約有38km。包括Bengovil Pool & Beach、Syedra Castle和Bella Donna Spa Center都在短距離內,入住酒店的旅客在該地區遊覽會很方便。酒店鄰近多個熱門旅遊景點,包括DTtransfer、Aqua Jasmine Spa & Wellness和Kleopatra Beach,旅客可以將行程安排的更加緊湊。所有極具特色的客房都配備有房內保險箱和空調,讓您感受到更加貼心細緻的入住體驗。咖啡壺/茶壺可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供拖鞋和吹風機,讓您感受到賓至如歸的享受。您可以在大堂吧點上一杯,在優雅的氛圍中小酌一番。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。若是覺得酒店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Mezze Grill Ocakbasi Restaurant(西餐)、Camlica Dondurma(冰激凌)或Blue Night Restaurant(土耳其菜)品嚐下一流的推薦美食。酒店種類繁多的休閑設施能為每一位下榻於此的您創造多元化的休閑空間,這其中包括按摩室和健身室。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
訪訪客2023.01.31
Me and my wife stayed at this hotel twice and let me tell you the experience here is always the best, the staff are very accommodating at the hotel and are very friendly and helpful rooms are always clean spacious and comes with a balcony .. Breakfast is served with beautiful balcony views overlooking the sea. We enjoy our stay here as everything is close by from the beaches to shops restaurants and all the local amenities we have already recommended this hotel to family and friends who would like to visit Alanya the lady owner of the hotel is a very lovely lady and we would love to visit this hotel again because you won't get this experience of this hotel anywhere else IT'S THAT Good!!! Mr&Mrs Mumtaz