牽牛花套房度假村(BayVue Hotel, Resort & Suites)

We had a gew glitches in the beginning. Customer service worked with us the best they could. We did enjoy watching the King Tides in room 322, but stayed in 312. Great breakfast selection.

I go to Ocean Shores a few times a year and have stayed at many hotels on this *****. This was my first time at BayVue, and honestly I chose it because it was lower priced. I was very pleasantly surprised. The common areas are beautiful and were lovingly decorated. The staff were super friendly. Everything was clean. Everything in the room was good except that it was very cold when I arrived. I went for a long swim while the room heated up. The pool area was nice (but also pretty cold) and the water was at an ideal temperature. The only issue I had was that the Wifi didn't work. I got a good connection, but both of my devices said there was no internet available on the network. The staff tried but were unable to help with this. Fortunately I didn't need much data while I was there, so this wasn't a huge problem. I didn't try the breakfast, so I can't speak to that.

I don't know about the hotel conditions because they canceled my reservation for me. The pool & hot tub were closed. closed.

It was quiet, and I like the continental breakfast option as well. Staff very friendly.

Food selecton, quality, and quantity at the breakfast buffet was not a good as in previous years. Disappointing.

They have bedbugs, we found out the hard way. The second room we moved to on a different floor had bedbug skin. We then were expected to stay up though the whole night to wash our clothes in there industrial washer machines. The machines did not work right and I woke up every hour to check if my clothes were dry. They were not. I eventually fell asleep around 6am and woke up at 8:30 and asked staff about my clothes. They then said they would take care of it. They did not. I walked into the laundry room an hour later with my clothes still wet and my bag locked in a non working washer. I then went back to the front desk to ask what was happening. The manger knew my bag was in a machine they broke and then told she will get a mechanic to work on it. She already new it was broken but did not feel the need to get it fixed when she found out. She waited until I was asking. We were stuck at this place. We could not leave without our washed clothes and bags. We were not priority, we were big and itchy. We did get a refund. Management was a joke and did not take care of us. We just needed our clothes washed due to the place having bed bugs. I missed my nephew’s birthday due to waiting for my clothes to be done. Something so simple. If our clothes were washed by staff who knew how to wash the machines it all would not have been a big deal. The staff member expected me to stay up all night to wash my clothes. I let her know they were not drying and was told “dry them again”.

Close to convention center and restaurants. Nice people and breakfast. Not the cleanest or finest finish though.

I would have gave it a 5 star rating but the 2nd night i was there the hot tub was ice cold certain staff acted weird around me and i was woke up to people fighting all night long that being said it was clean and the room was clean