OYO西奧蘭多聯排別墅(OYO Townhouse Orlando West)

It was a great location, close to winter garden and a late night concert we attended. The front desk was helpful, but the hotel left some things to be desired. I was surprised to see a tangled blob of black hair on the floor near the bathroom, and a few other hairs here and there. When I got into bed, it was so soft that I slid toward the middle of the bed where my husband was. The slant was not comfortable so I tried to compensate with a pillow and by sliding to the edge of the bed. Minor details like no facial tissues gave the feeling this hotel has not gone out of its way to make customers stay memorable.

On initial entry, the room seemed nice and recently updated. On closer observation - there where cobwebs in the corners on the walls, dust on the lamps and clocks. The bathroom was disappointing. Warm water at a trickle, barely enough to shower with. If you like cold, that comes out full pressure. Biggest concern was that the outside doors had card key entries that were for appearance only. They seemed to be disconnected and outside doors opened into stairwells freely. No security at all. I also noticed several rooms on my floor that were not in use, were propped open by interior locks - potentially allowing anyone in ... I've never seen that before and with easy, unobserved access from outdoors... who knows what that could be about. Would not stay again.

Our stay was ok, bed was extremely uncomfortable. Room was clean but poorly kept up with. Check in time starts at 3pm, I get a call at 5:45 asking me if I still plan on checking in today. I said yes but it won’t be until much later because we were at universal studios. They lady proceeded to tell me that if I don’t check in by 6pm the system will automatically cancel my reservation and I may not have a room. Crazy that they give you 3 hours to check in when the website says it’s from 3pm-midnight. She was unable to send me a link to confirm my reservation or take my card number over the phone. Fortunately, they did save our room. When we got there the check in process was quick and simple. The room was ok but reeked of cigarettes horribly, we also booked a non-smoking room.

Excelente muy amables

Es buen lugar

I checked in on the 01/08/2024. Front desk was very courteous and very customer service oriented. I am not sure ,i think her name was Dania. The room was a stench, roaches, bed sheets looks like it was never changed, the tub was clogged. Next morning i asked for room cleaning. Came back in the evening and it was worse than before. Housekeeping didn't make the beds, i left markings to check if they did clean.. no cleaning. I contacted fronk desk( would not reveal her name, absolutely rude and obnoxious, worst customer service, does not deserve to work in a hospitality position. Didn't offer any solution. Just kept saying to me she does not need to hear this..seems frustrated as if it was my fault that she has to work. She worked the evening shift on the 9th. I will find her name..please don't go to this place i understand it's cheap and dont expect much but hostile service made it worse.

I don't know if it was the clientele or just that it was New Year's Eve, but people were yelling in the hall all night. The people next to us had their TV on really loud ALL night. The people above us were dropping things and stomping all night. We got very little sleep. The room was decent - not great. It's an older property. The staff were super nice, though, and the location was great. Didn't like having to pay a security deposit or being presented at check-in with a list of how much things would cost to replace if broken or stolen. Again - I think it's probably due to the clientele. I noticed there were weekly rates. If that had been shown on ******* I probably would have reserved a room somewhere else. But I'll say it again - the staff were super nice.

Couldn’t tell if the towels that had actually been washed because they were hairs on most of them

WiFi at my room is unstable. Sign strength is weak. 2 occasions during my stay at 1700 after work have no hot water. showered only with chilly cold water.