Ribas Duke Boutique Hotel

Большое спасибо за гостеприимство .Очень приветливые ,отзывчивые работники вашего отеля. И отелю,и ресторану я ставлю максимальные баллы .При случае обязательно буду рекомендовать ваш отель и знакомым, и родственникам .Удачи и процветания вашему отелю.

Отель не отвечает на мой запрос почему с меня сняли больше чем рейт который был подтверждён при резервации. Не привыкла к такому обслуживанию, советую отелю соответствовать своему 5ти звездоносному статусу и отвечать клиентам особенно если произошла ошибка с ихней стороны.

My first visit to Odessa with my wife and the Duke Hotel was awesome,and we fely like a king and queen. Could not go wrong with a 2-room suite with 1 1/2 bathrooms, plenty of space for us to stay cozy or spread out when guests visited. Great breakfast with a good number of choices and weekend buffet covered all the bases. Beginning of December and used the indoor pool a couple times and I highly recommend as a way to unwind after wondering around town. Best of all was the Dinner Menu, unbelievably good with very attentive service.

The hotel is totally different than what shown in the pictures. Very poor amenities. Breakfast served in a box 🤦🏻 No bellboy, no help with the bags, no escalators or lift to the lobby from the street level. No security at the front desk. It is a big scheme !!!! They try to sell rooms of 1 star hotel like if they were 5 stars hotel. What a shame !!!!!!

The hotel was awful. There was no similarity between the pictures of the hotel shown in ******* to what we actually gotten. A big shame. They offered us a breakfast in a box because the hotel was empty of guests. No security in the hotel. The hotel is not accessible so we had to carry our bags by ourselves along the stairs.

Second visit to this hotel. The hotel is 100 metres from the entrance of the Odessa Opera. Friendly and helpful reception. Polite doorman. Good household-staff. Decent breakfast, although all juices were lukewarm. Breakfast staff could/should be friendlier ...

The hotel was clean with a nice location . The breakfast was good and the service was not bad at all . There wasn’t no mentioning of the VIP status no wine no room upgrade was even mentioned. The hotel is a smoke free which is nice .

Overall this hotel was good expect there was a problem with our room pertaining to the bed sheets being dirty. We referred to the front desk and the young gentleman was very unprofessional when we asked to talk to the manger he said we can speak to him directly and there is nothing he can do. He began to argue with us and wouldn’t let us speak to the manager. He started to make up stories that the manager was stuck in traffic and then stated that he can’t reach the manager. After seeing him talk to someone lady a few minutes later the manager appears. We tell her that we just saw her in the hotel earlier that morning and she said that she had to change her clothes. It was unprofessional we waited over 40 minutes. After seeing the bed sheets that are dirty in our room they concluded that it’s not their problem. We left the hotel very disappointed! Great hotel overall, but the management is unprofessional and unwilling to help! Also manager doesn’t speak English!

The hotel is right behind the opera and the fountain, the highest rating for the bed and the room, the breakfast was very good plus you can order the tastiest pancakes and omelette…. nothing to complain about