There was a terrible issue with *******. I prepaid my hotel for two rooms and upon arrival, *******'s payment was not working. We waiting 45 minutes or longer after a long day of work while ******* transferred the hotel manager to other people. Meanwhile I chatted with someone on ******* trying to work from that side as well. That person just tried to get rid of me and said the other "team" was going to address my issue which they never did. This HOTEL was gracious enough to help us out with the reservation, cancel the ******* one and our pricing with my AAA turned out to be LESS than the ******* "deal". Kudos to the manager at this hotel for being understanding and realizing this was NOT our fault. The first lady at the front desk could have been a little more kind in the beginning but she seemed to be having a rough day overall. Nice, clean hotel. Well-kept with several restaurant options close by.
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