This was the worst hotel I’ve ever been at
The hotel was extremely clean. But the reason why this was the worst hotel I’ve been at was the staff.
We were getting off a 14 hour drive and I called in advance asking when’s the checkout time and they said we needed to leave by 1pm.
When we checked in at 12am, we were met with dirty looks for some reason and even though I was friendly they acted defensive and scared. Maybe it was my skin color I don’t know I usually come off as a nice guy.
The next morning we set our alarms for 12 since we expected to be out the door at 1.
The house cleaning lady knocked and all she told us was it’s checkout time and left.
We got a call 2 minutes later saying that they were going to call security if we weren’t out of there within 5 minutes. The receptionist up front told us the house cleaning lady told us we had 5 minutes which was a lie. All she said was “it’s checkout time”.
We had to rush to pack and get out because they lied on the phone about the latest checkout time.
I went down to speak to the same receptionist. He got defensive and I calmly explained what I was told on the phone and he said there’s no such policy.
We just left, we didn’t want to cause any problems with them.
This was by far the worst experience I’ve had at a hotel. What’s funny is when we checked in they were helping a group of nice white people before us and smiling. And once I got to the front that’s when everything changed.
翻譯