Excelente estadia. Hotel pequeno e acolhedor. O staff sempre muito disponível e simpático. O quarto tinha vista sobre o oceano e a cama era grande e confortável. Já tinha estado no hotel há uns anos, mas notei que melhoraram os espaços. Agora existe um terraço no topo do hotel com espreguiçadeiras, perfeito para apanhar sol e ver o mar. Experiência a repetir!
翻譯
Daniel F
入住日期 2024年10月
夫妻/情侶
5.0/5
傑出
發佈於 2024年11月22日
Excelente Hotel muito confortável cama 5 estrelas limpo toalhas limpas todos os dias Hotel perto de bares e restaurantes e da praia ideal para quem quer ir caminhar logo de manhã na praia. Já sou cliente á alguns anos deste Hotel e já estive em outros nas redondezas mais caros e nada comparável com o acolhimento que tenho no Urban Hotel Santa Eulália em Albufeira.
來自住宿之回應: Estimado Sr. Pedro Miguel, Lamentamos que a sua estadia não tenha decorrido conforme pretendido. Zelamos pelo conforto e descanso dos nossos hóspedes e, segundo o que reporta, os padrões de exigência não foram cumpridos. Aproveitamos para informar que a sua exposição serviu para corrigir eventuais falhas futuras e esperamos voltar a recebê-lo um dia, prestando um serviço de acordo com as nossas intenções. Melhores cumprimentos, Urban Hotel
we have been scammed by the hotel. We paid for a superior double room and got an unrenovated standard double room with a view to the praking space, cobwebs in the wardrobe. Room is different the from the picture (floor, bathroom), it is next to the reception and it is noisy, we can hear all noises from the reception all night long. we asked reception to contact with manager but we can't and receptionist told usbto contact with the reservation place. Menager was supposed to be available after breakfast but was not. According to photos from the hotel website im sure what we got is unrenovated standard double. We try to contact with help center but they send all the time the same message that they can not help because the booking was made by another company -travel compass limited, for which there are no leads and a company with the same name based in Malta claims that it is not her. booking not responding, hotel manager not responding, their hotel company not responding. the hotel is cheating customers, photos of their standard and superior rooms on booking are photos of the same rooms, other than the one we received. I asked for and invoice and i was refused.
翻譯
訪客
入住日期 2023年5月
其他
5.0/5
傑出
發佈於 2023年6月18日
I booked this hotel very last minute, was pleasantly surprised. Friendly easy check in ( I arrived over an hour before check in started). I was shown to my room which was 101 on the ground floor, it was spotlessly clean. The only fault would be some of the furniture was dated and worn, but this said the cleanliness was excellent. I found the bed very comfortable and the room spacious. Reception staff were very friendly and helpful. The hotel was quiet and less than 10 minutes walk to the beach. I did not have breakfast although this is available for 9 euros. I would happily stay again and would recommend this hotel as it had everything I needed for my short stay.
翻譯
訪客
入住日期 2024年8月
夫妻/情侶
5.0/5
傑出
發佈於 2024年9月23日
This hotel was a find on the beach road from valle caro albuferoa old town. Beautiful quaint rooms. We had a pool room nd it was lovely, the bed was superb and comfy the bathroom was spotless, the towels were large and fluffy. The pool was still cold as it was January but the hotel was brilliant and fantastic value for money. Also the breakfast was delicious.
翻譯
訪客
入住日期 2024年2月
其他
4.0/5
很好
發佈於 2024年3月21日
Highly recommended hotel with attentive staff and a privileged location just three blocks from the sea. A perfect choice for a relaxing getaway or if, like me, you are going for work. The rooms were comfortable and the breakfast very good. I will definitely return!