奧卡日光生活度假村酒店-超全包式的評論
奧卡日光生活度假村酒店-超全包式
Güzgülü Mevkii, Ölüdeniz Cd. No: 7 D: 4, 48300 Oludeniz Mahallesi, 土耳其查看酒店詳情
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奧卡日光生活度假村酒店-超全包式 評論-真實住客評語
3.9/5
好
12則評價
真實評價位置3.8
設施3.9
服務3.9
衛生程度3.9
篩選條件：
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所有評價(12)
正面評價(7)
附有相片或影片之評價(2)
負評(2)
訪客
家庭房
入住日期 2024年8月
家庭旅遊
6則評價
發佈於 2024年8月25日
在土耳其住的最貴且最差的酒店，沒有之一，如果可以請你不要預訂！
設施：泳池和水上滑梯設施可以，小朋友還是很喜歡的。但是晚上7點就全部關閉了，晚上真的百無聊賴！而且我們住在3棟（其實大概走了5樓），大家看下就是每天要從圖一走上去，最後拿着行李電梯壞了走下來簡直了！
服務：特別差！第一，預訂的家庭套房竟然小童要加費用，我們在之前所有的酒店都沒有加，而且加了500多人民幣，一共3900多人民幣一晚；第二，服務員毫無服務態度，去的時候沒有幫我們拿行李送到房間，根本不知道怎麼走，而且還是自己手提上去的（電梯時壞的）
海灘：去海灘如果沒有車根本不能自己去，酒店就每天1班車
美食：就是漢堡肉和奶酪，水果還可以，沒有值錢的吃的，不值這個價格
來自住宿之回應: Dear Guest,We thank you for feedback. We are sorry that our service did not meet your expectations. We would like to inform you that during peak check-in times, guests may experience a brief wait for an available bellboy. As a result, some guests opt to carry their own luggage. Regardless of the situation, we provide a luggage service even if the elevator is not operational.We provide a variety of 30 different food at our hotel. Had you communicated your exact requirements while you were here, we would have been delighted to offer our assistance.Guest Relations SupervisorDerya Tekcan
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ccaiyb
半海景標準房
入住日期 2024年6月
家庭旅遊
8則評價
發佈於 2024年6月28日
酒店地理位置有點偏，房間真的真的真的很小，但服務人員還算是很熱情，因為是全包酒店，一日三餐都在酒店解決了，娃衹要有水玩倒也不會覺得無聊。中國人很少，比較多歐美人來度假的。酒店設計很不合理，電梯衹能到5樓，但我們的房間在6樓。洗澡的下水有點問題，反正就是漏的衞生間一地水。
來自住宿之回應: Dear ccaiyb, Thank you for your review. It sounds like you had a mixed experience at the hotel. It's great to hear that the service staff was enthusiastic and that the all-inclusive meals and water activities for kids were enjoyable. We will be passing your concerns about the lift on the necessary department. Your feedback is valuable as it gives a perspective for potential guests. GUEST RELATİONS Maya AKKUŞ
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訪客
半海景標準房
入住日期 2023年10月
商務旅客
52則評價
傑出
發佈於 2023年10月8日
很好，滿意
Nurbanu
半海景標準房
入住日期 2024年6月
夫妻／情侶
1則評價
傑出
發佈於 2024年6月17日
Mükemmel bir tatildi balayı oteli olarak seçmiştim Orka World için tekrar gelinebilir bir yer ❤️
翻譯
來自住宿之回應: Sevgili Nurbanu Hanım,Öncelikle bizi tercih ettiğiniz için teşekkür ederiz.Balayı tatilinizin mükemmel geçtiğini duymak bizi çok mutlu etti.Sizi tekrar ağırlamaktan memnuniyet duyarız.Yakın gelecekte görüşmek dileğiyle! Saygılar,MİSAFİR İLİŞKİLERİMaya AKKUŞ
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訪客
半海景標準房
入住日期 2024年5月
商務旅客
1則評價
傑出
發佈於 2024年5月4日
非常好的一家酒店
原文由 Google 翻譯
來自住宿之回應: 尊敬的客人，
感謝您的評價。
我們將很高興再次歡迎您。在不久的將來再見。
此致，
奧卡陽光生活飯店度假村及水上樂園
賓客關係主任
德里亞·泰克坎
Cruiser09895004553
入住日期 2024年11月
家庭旅遊
發佈於 2024年11月13日
This was the worst family holiday we have ever had. Hotel not 5 star at all! We booked x2 rooms… after some arguing over this, we had a room on the first floor, the kids on the 5th floor?!!!!!! Our room was dirty, the door was broken and wouldn’t lock… three trips to reception to get someone to fix it. The shower was broken and not working, they fixed this but left all the mess and cardboard chucked on the floor in the bathroom. The shower goes between scolding hot and freezing cold every two minutes/the water is a dribble too (lots of people complained about this) no internet and the most uncomfortable bed/rock hard I’ve ever slept on. One pool and no where near enough sun loungers! Lots of drunk people allowed to get so drunk they punch things, including smashing the lift door! I am gluten free but was given a nut allergy card?! Food wasn’t great…. We all become ill with sickness and diarrhoea, it ruined the holiday. The waterpark shut when we arrived. Would I go back no never!
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翻譯
GoPlaces307618
入住日期 2024年11月
家庭旅遊
傑出
發佈於 2024年11月14日
I really love this hotel hence why I was there twice this year. The staff are all wonderful and cannot do enough for the guests. To name a few of the staff that I found amazing, Ihsan, Musa, Aysegul, Osiye, Rüya all made this holiday an unforgettable one. Thanks Orka Sunlife for a beautiful time. We will be back for more next year x
翻譯
來自住宿之回應: Dear @GoPlaces307618, Thank you for sharing your feedback. It brings us great joy to know that you appreciated your stay and had an amazing time. We will forward your kind words to the staff, they will be happy to hear that you enjoyed their service. We look forward to welcoming you back to our hotel and ensuring you have the best experience on your next vacation. kindly regards Guest Relations Supervisor Derya Tekcan
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basakina
入住日期 2024年11月
家庭旅遊
很好
發佈於 2024年11月11日
Liked : The staff is the absolute highlight of this hotel. They’re very kind and attentive and really try to help you. The location and the views are nice. The buffets are rich and fresh. Depending on which room you stay, it may be very nice. I stayed on the ‘luxury’ block and it was very nice and spacious. Not sure I chose it purposefully though. Disliked: The elevators didn’t work most of the time we were there. For a resort that is built on steep hills, I find this unacceptable. In all fairness they offered a ride with the car and change of room, but this doesn’t make the problem go away. when it works, it’s slow and holds 4 people only so I can’t imagine how it would be in peak season. If you’re older or have mobility challenges I’d recommend you to think twice. The other major problem was the wifi- it is unreliable. Finally while I stayed in a ‘luxury’ room, my parents stayed in a regular room and the difference is massive. Their room was pretty small, difficult to access and the AC was very loud.
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翻譯
來自住宿之回應: Dear @basakina, Thank you for sharing your feedback. We are happy to hear that you can see the staff's effort, as guest satisfaction is our highest priority. Your comment about the lift and the WİFİ will be forwarded to the necessary departments to make improvements to offer you a better service for your next visit. kindly regards, Guest Relations Supervisor Derya Tekcan
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