Brooke was amazing and super sweet. Hotel was nice and beds were comfortable. The environment was very nice. The breakfast was ok. The pancakes were hard and even when they brought out fresh ones they were still hard. The staff for the most part was good but Brooke hands down was awesome
I recently checked in to the Marriott hotel in Omaha, Nebraska. This hotel seems to be new and lavishly constructed and decorated. However, the staff is not well trained. I do not believe them to be graduates hotel management, as I was checking in. I waited approximately 20 minutes as I was goingto to the counter Person at the counter let someone who just started waiting ahead of me after I checked in. I went to my room. The Wi-Fi did not work. I have had to call the front desk at which point the person gave me wrong information although later did ,I would not recommend the Marriott hotel in Omaha Nebraska to anyone. It seems to be extremely sub par and The employees are not trained.
MMegan HI have to say, I was pretty disappointed in this Hampton after reading all of the great reviews and seeing the trip advisor choice award 2024 as well. Our room was fairly clean, but things were missed like the countertop of the wet bar, etc. We booked a suite room to sleep my family if 6. We had to go back down to the front desk for bedding for the sleeper sofa after even confirming at check in that there was indeed bedding in the room…there was not. The phone did not work which I tried to use to call about the missing bedding. The towels were also paper thin (could really use replacing) and again we were only given 3 towels and two wash cloths in a room that sleeps 6. When you book a larger room at a higher rate and state that the number of guests is 6, it is honestly expected that the proper amenities are in the room or at least given to you at check in. Having to continue to ask and hunt down what is needed is not good hospitality in my opinion. The breakfast was really not good either (there were very few options and what was offered looked as though it had been sitting there for days…tasted as such as well. The eating area was also not being serviced. Every table was dirty as they were not wiping them down between guests. Lastly, the overall experience from the employees was lackluster. No one greeted us when we walked by the front desk at any time. If we needed something, we had to get their attention. There were no, “good mornings or welcomes” Heads were always down at the desk/computer. I think Hamptons in general have gone down hill especially for the price. If we are in the area again, we will be staying elsewhere.
Stayed here recently with my wife during a business trip to Omaha. Got a nice sized, King Suite room with Jacuzzi and shower. Nice large, spacious room, though a bit out dated. That doesn't really bother me much at all, except the Jacuzzi simply DID NOT WORK. Couldn't even turn the water on! In addition to this, the hot water in the bathroom was virtually non-existent. I'm not exaggerating in the least when I say that you had to turn the water on in the shower, sink, etc., and simply walk away for several minutes and come back for it to even be warm. It seems the hospitality industry everywhere we go has completely abandoned even the most basic and standard elements of ensuring people have a pleasant stay while traveling. We were loyal to another hotel chain (IHG hotels) for over 25 years when we started getting frustrated with their increasing poor management and quality and starting staying in Choice hotels hoping to see something better. Well, they've been a major disappointment as well. We don't expect 5-star resort treatment at these places, but when trying to book the better rooms and still stay budget-friendly you don't expect to take for granted things like hot running water. The hotel wasn't at all busy so it wasn't a matter of the plumbing system being taxed with maximum occupancy. We also stayed in another Choice Hotels location this same weekend and it was an even worse experience. The only redeeming quality about this place was that the lady running the breakfast area in the morning was staying on top of things. Apart from that, we're pretty much through with Choice Hotels at this point. May just have to start traveling in an RV and avoid hotel stays altogether!
訪訪客Not sure what cleaning solution is used to wipe down surfaces but it was unbearable and so strong it was nauseating. It reminded me of the horrendous cleaner used during covid. The entire hotel wreaked of it. Most would say at lease you knownthey are cleaning but it was too much!