內格里爾羅雅頓 - 傲途格精選全包式度假村 - 限成人

Great

Overall the stay was nice however service was definitely lacking in places. We checked in on wednesday and our minibar was never restocked until saturday. We had to call friday night for water bottles which room service never brought up. My husband called back and had to request it again and explained our minibar wasn't restocked after which they finally brought up 4 water bottles. Finally saturday morning they just came and dropped off more water but didnt restock the minibar with anything else. I also had called the concierge to bring me up tv batteries but that was never brought up either so for the 4 days we stayed we couldnt watch tv at all. then on our last day we asked for the bellboy to give us a ride to the main lobby with our luggages. He came my husband said we needed 2 more minutes to just close the suitcaes. So the bellboy left and never came back. After waiting 10 minutes we had to walk with 6 luggases a toddler and a stroller all the way from our room to the front lobby so our daughter can grab breakfast and we wont be late for our pick up. but like i said overall the stay was nice. Beach and activities were easiliy accessible. The wait staff was amazing and they had a good variety of food at the buffet.

The website did not tell us that it was their down season. Could not eat in any restaurant because each restaurant was only open 1 day a week and they all were booked. So we could only eat the buffet. They did not keep our refrigerator in the room filled with drinks as they said and it took them forever to clean up the dishes from outside our room when we ordered room service. Lastly, the room service options were extremely limited. Will not stay at Royalton ever again.

My room did overlook the pool and beach just a few problems I have alot of their restaurants are reservations only & sometimes you will end up forgetting during the day and you have to end up going to the buffet again or getting room service. Also I booked for 4 nights end up only doing 3 nights due to Jetblue making me miss my flight and I didn’t get any compensation back, no resort credit free massage nothing I also let them know it was my birthday in the reservations and I didn’t receive anything birthdayish. Other than that staff was amazing to me & my daughter.

If you wernt a diamond club member you didn’t have access to a lot…. They treated us regular diamond club got everything. There was only 16 channels on TV and the restaurants fill up fast for reservations. It was literally an okay experience I just went for a wedding but I prob will never go to royalton again I’ve stayed at better locations in Jamaica in the past.

It was a great experience! Staff was so friendly and helpful! Natallie, one of the reps in the lobby was amazingly helpful everyday!