Homewood Suites by Hilton New Hartford Utica

This was close to the main route in and out of town and close to shops/restaurants. All staff were friendly and helpful - very pleased. I would stay here again in a heartbeat.

Although our stay was brief, I found the establishment run down, in two years since our last stay, the rooms have become run down. Furniture stained, rugs dirty, bed linens need to be updated. Blankets in closet are all pilled, pillows flat and couch pillows filthy. The pool was a deep greenish aqua color and you could not see through it. The pool area was also unkempt and in need of a deep clean around the tiles and planters were peeling which was just a sign of neglect. There was dirt on our bathroom floor but otherwise ok in the kitchen and bath areas. I just think house keeping needs to do a better job. The staff was accommodating and friendly. It’s just sad that a nice place like that has gone downhill fast. It was nice that they had the complimentary breakfast and snacks in the evening. All in all our kiddos had some fun and that was all that should matter. Hoping to see some improvement on our next stay.

It's extremely clean and the front desk staff are professional and helpful. Would stay here again!

By far my favorite hotel in the area! It is meticulous and beautifully decorated… The best breakfast spread we have ever seen, and we travel a lot!… The staff was extremely friendly… The beds were extremely comfortable… And the suite was very spacious and had everything we needed… We will definitely be staying here when we return, we loved everything about our stay!

Staff are all super friendly, best hotel breakfast, clean, comfy beds, quiet atmosphere

Enjoyed my visit. Would definitely recommend this place to friends and family

And yes , I will come back to stay at this location if I’m in the area.

Food was horrible with poor choices. The homewood suites we stayed at in utica NY was far far far superior

The staff here is amazing. They kept our room clean even with our 2 toddlers making messes. They made us feel like family.