奧蘭多機場SpringHill Suites 酒店(SpringHill Suites Orlando Airport)

My partner and I stayed here before leaving for a cruise. The property was clean, room was nice and overall we enjoyed the hotel. However, our airline had misplaced our luggage, so we planned to have it delivered to the hotel that evening. Long story short, the airline did not make the mistake with my bag, it was the hotel staff that did indeed have the bag, and did not communicate this with each other. There was one female staff member in particular that was truly nasty and cold. My partner approached her the following morning and she did not even make eye contact with him when he told her the situation. Instead, she told him "check with the airline". She made absolutely NO EFFORT to even look behind the desk. We will never, ever return to this hotel because her lack of empathy and effort was disgusting. We run a travel group for teachers back home, and we will strongly recommend against staying here.

I liked because I felt safe, quiet and it was very convenient close to the airport. They have a very good service free transportation to the airport.

Empleados amables y colaboradores. Excelente desayuno, transporte del aeropuerto oportuno y agradable 24-7.

Outdated compared to other Springhill suites. Rooms and hallways could use a bit of freshening up.

Excelente el servicio del front desk

Fine

For our one night stay everything was convenient and comfortable. We were able to walk to a movie and there were several dining options. Excellent service!

Our layover flight was cancelled so we only needed a room for the night so we chose Springhill Suites because it had complementary support shuttle and breakfast. Once we retrieved our baggage from the airport we called the hotel to request the shuttle but Everytime we called they would pick up and immediately place us on hold. I waited on hold for 15 minutes. My wife, a friend and I all were calling the hotel and Everytime they would immediately place us on hold. We finally gave up after 30 minutes and 20 calls and got an Uber so now we are out another $20. We got to the hotel 20 minutes after our last call to the hotel and there wasn’t a single guest in the lobby. The receptionist said they had a lot of people before we got there and we told them that they should at least acknowledge the phone call and not just place us on hold. She didn’t seem to care too much. My family travels a lot and we almost always stay at Marriott properties but this was a total fail!