奧蘭多大湖區JW萬豪酒店(JW Marriott Orlando Grande Lakes)

A lot of unexpected fees

Excellent resort but a bit pricey

為自己和家人提供優質的服務。我一定會再次預訂這家酒店,以便以後入住。

The grounds are beautiful. But the condition of the rooms were not. Our first room had apparently just had the carpets cleaned. Smelled terrible and carpets were literally wet. Not just a little. We were there to relax before a week of work. When we complained they put us in another room but there was zero compensation for our inconvenience. We had a lot of luggage had unpacked a bit already since we didn’t discover the carpets were wet until we came back from dinner and took off our shoes. (We were going to live with the smell and thought the a/c would clear it up. ). Said that wasn’t good enough and they offered us another room with better view. Got to the room with all our luggage and discovered the room didn’t have a tub which is a deal breaker and not the room we ordered. Went back down and after the manager came out and did “something in the back” we were out in another room with better view. But this room too had issues! No light fixture on the desk as was in all of the previous rooms. Fire alarm hanging off the wall. At these prices and it’s a JW Marriott?! Not acceptable. But we’d been through enough and stayed. For all this….they gave us a $100 credit……That’s not even 10% off of what we paid to stay there. Never again. They’ve forgotten that they’re in the hospitality business.

When booking a hotel you would think their pool is included in the room fee. Unfortunately with this hotel they surprise with a pool/resort fee at your check out even if you did not use it everyday! Also, they charge you 38 dollars a day for parking. I will not be going back to this hotel. Total scam.