Upon check in the place smelled TERRIBLE, the manager checked us in, warned us hot water was out for the night and would be back on in the morning, she was polite. We went to our room, bedding was dirty (had food in it) towels were dirty, their was hair all over bathroom counter and such, we went to the lobby got fresh bedding, went to the store for cleaning supplies when we came back we saw roaches in the bathroom and our ankles were being bitten by fleas, we contacted ******* support but they were unable to help the first night.we toughed it out and cleaned the room and made fresh bed and reset bathroom ourselves. We went to univeral early morning came back to a note stating the hot water would be off for 5 days, contacted ******* support, they refunded 2/3 nights we booked. All in all the hotel was terrible, the staff was polite atleast.... would not recommend.
翻譯