奧蘭多南方公園埃基蒂街美國長住酒店(Extended Stay America Suites - Orlando - Southpark - Equity Row)

To be completely honest I hardly ever complain and am willing to be adaptable and reasonable with nearly any circumstance, but this property is a tragedy. Upon entering the property for the first time to check in, my family and I were greeted with a very poor smell in the lobby (dirty carpets and poor ventilation) as well as very limited staff. When asked to check in to the two rooms I had booked weeks prior to my arrival, I was told that only one of them is available. It is tremendously frustrating only being able to get one room (from the one you wanted and paid for) after the fact I was already charged for two. However, we were able to adapt and get another room that was available in the property that had one less bed. The carpets in the hallways and rooms are smell atrocious, and it was almost unbearable. If I hadn’t been staying there for such brief time since I was only out of town for a short weekend, I would’ve never gone through with remaining in that property. The staff understands wholeheartedly that they are below par and try to help in the ways they can, but are limited in the fact that the property is beyond saving and is very run down. Disappointing.

Booked a king bed with sofa bed only got the king bed and they gave me a roll away bed to take over the sofa bed and the bathroom didn’t have a shower curtain and they brought me one and wanted me to put it up seriously, the hotel was dirty I have stayed at extended stay before but this was the worst one

I had a booking for 2 queen beds in advance for 5 nights. When I went to the property the front desk staff said that the room I booked isn't available so he gave me another room. Before I check-in into that room, I insisted to see the room first. When I went into the room, there was only one bed and the bed wasn't made after previous guest checked out and bathroom and kitchen is all used and dirty. Went back to front desk and showed photos of the room and he said (rudely) the he don't have any other room to offer and I have to call the same place where I booked the room (online) for a refund. After calling them they processed my refund from the motel. There wasn't any apologies and offering for another solution. Next day I was charged for 1 day reason being "No Show" even though I was on the property and got the refund from them. Again I have to call where I made booking (online) and explain the whole situation and spend around 35-40 minutes to process the refund for "No Show". Not happy with the whole booking and refund situation. ESA, I would like you to investigate and follow-up with the motel staff to improve better customer service and customer satisfaction. Thanks

Please do not stay here. People were walking the hallway and talking loud all night long. There were roaches everywhere and the room was falling apart. Its a waste of money. And the lady at the front desk was rude and displayed just how much she didnt want to be there. I will NEVER stay here again

Mi reservación no estaba pero si me cobraron en la aplicación.

No tenían Habitaciones. La que nos dieron ya estaba ocupada por otras personas y no tenían habitación con dos camas. La reservacion era de dos camas queen y no la respetaron

Chambre studio assez propre, lits très propres, déjeuner décevant, secteur décevant. Plus jamais!

The smell was very smelly, messy, dirty, and there were cockroaches in the room. The first minute I entered the room, the second minute I contacted customer service and asked to move the room immediately. Since I booked online for 2 days, they didn't have the money and deposit yet. Return it to me.

Worst experience ever will not go back. Dirty , people hanging around outside the entrance door