Hotel is a SCAM with terrible service. I arrived on a 2 day business trip to the hotel, right from the first impression it didn't felt like a 4 star hotel. Room was very small with old (not in good way) furniture with no air condition and a small window that prevented most of the air to come inside. Later on I discovered that the hot water in the shower is not working, the front desk refused to believe me but after I insisted they said that they checked and the hotel's boiler is working and in the first floor there is hot water. I was explained that the pipes are old and I need some patience. After 10 minutes of cold water in the shower I asked to move to a different room in the first floor. The service desk refused and offered to fix the problem in the next day. I asked to leave the hotel due to the problem and get my money back. They agreed and told me it will be handled in the next morning. The next day they told me they have issues with the refund and it will take a few days. After I left the city I called again about the refund and they said that the manager decided not to refund me because there wasn't a problem. What a SCAM !!! avoid at all costs.
So, we chose this hotel for a business trip based on the existing reviews and were not disappointed. The hotel is in a great location to allow for exploration of the area to be able to eat and drink whilst out and about. It has a great bar and restaurant on site so you dont even need to do that. When you walk in, you really get a feel that you are somewhere special. The staff are smartly turned out, smiley, friendly and willing to help. They have put a lot of effort into this place, and it feels like a top end hotel. The breakfast selection was excellent, fresh and in abundance. There is something for everyone and lots of it. Very very nice and the staff are all over it. Clearing, cleaning, smiling etc. The room was perfect. I had the best 4 night's sleep and better than my actual bed at home. The room was clean and tidy. The shower was fantastic. A large rain head for above and the option of a handheld if you want to switch. I had a kettle, tea/coffee, water etc which for me is exactly what I want. The gym is small but has enough there to do a good workout. If, however you happen to go into there to do weight training, and there is someone lifting also, you will be very limited unless you want to politely switch between sets but that aside, it's a gym and provides running machines, dumbbells and a multi station etc. The cherry on top was the final morning we had to leave. We would not make the breakfast as we were leaving too early but the hotel prepared us a breakfast box each. That was seriously amazing. It contained a ton of stuff from ready-made roll, pre cut bread, butters, spreads, fruit, water, yoghurt, energy bar etc. I was so so impressed and that was a great touch. I honestly really really liked this place and the employees there need to be proud of what they are doing. Id highly recommend this place.
瑪麗亞酒店為忙碌一天的旅客提供一個放鬆身心的好地方。 瑪麗亞酒店是您遍覽俄斯特拉發美景與親近大自然之聲的理想選擇。 酒店位置方便,距離OSTRAVA HL NAD站只有3km,萊奧什亞納切克機場只有29km。 該區域內可看見多元活動,Red Army Statue,西里西亞俄斯特拉發城堡和Chagall Art Center都在附近。 結束一整天的觀光行程,客人可在舒適的酒店休息。 停車場現場提供給自己開車的人,
2022.10.18
Hotel located in the city center. Customer service at a high level and very friendly. Spacious room, standard equipped, very clean and tidy. Downstairs, you can have a delicious breakfast in the morning or order dinner. At the reception, you can also buy regional products or jewelery from local artists. We are very pleased and if we ever stay in Ostrava it is for sure at Hotel Maria.
I recently spent a week here and found the hotel to be very clean and comfortable. The room was quiet and well-kept. The bed was just right, not too hard and not too soft. The bathroom was spotless. There were plenty of outlets and the lighting was more than sufficient. Reception was businesslike and professional. The breakfast offered had plenty of choices and was quite filling, especially as it was sometimes my only meal of the day. The only negatives were that the room was sometimes too hot and when ordering from the set menu in the restaurant at dinner, they were unwilling to accommodate dietary restrictions, telling us that no changes could be made. I would readily stay here again should my travels take me back to Ostrava in the future.
We stayed in the hotel for 4 nights this July 2023 in time for the BFL festival. Here were a lot of peole but on reception was very fast check-in and very friendly and clever team. Room 426 was clean - good job from cleaner Lucy :) The beds were comfortable. Maybe some small fridge is missing here - I think that is normally in hotels. We looked forward to breakfast every day because the food was very delicious. Huge range - salt and sweet and all fresh, yummy. Eggs, pancakes, porridge, garlic soupe, yoghurt, vegetables, fruits, hams, cheese, desserts, nutella, peanut butter, much types of bakery products ... all what you need to eat. Great coffee and juice, teas Wonderful work all team in restaurant. Every day with a smile and friendly mood. Cleaning dishes from tables, additional foods and drinks. I was excited!! :) Very funny was the cat robot for collecting the dishes :D My feelings are very positive and not last visit in this hotel. I look forward to the next visit. Best regards for all team. You do great work!! Thank you very much!