We were in town to visit family & had reserved three rooms for the night. We chose this hotel, not only for the location & amenities, but because we prefer Hilton. Our experience at this location was beyond awful. To begin, the swimming pool was cold. Then, we realized there was no hot water in any of the three rooms my group was occupying. But, the most upsetting part of our stay was due to some very disrespectful preteen boys staying for a soccer tournament. The boys behaved extremely inappropriately & were reported to the front desk on multiple occasions by several patrons, my family included, for multiple things. Several - approx 12, maybe 15 - were unaccompanied in the swimming pool area. Normally, this wouldn't bother me. If their parents trusted them to be there unaccompanied, that's for them to decide if they can handle themselves. However, their behavior was appalling. They all crowded into the hot tub, & then screaming, ran and jumped into the pool at the same time where they almost landed on two to four (at times) little girls trying to enjoy the pool. By little girls, I would say 5-8 yrs old. Reported several times. After nothing was done, our group left the pool area. There was another small group of boys playing & yelling in the stairwells, running from one end of the floor to the other, on three of the four levels, & close to 10 pm, were knocking on guest doors. I know these were not rooms of other people they knew because two of said rooms belonged to my party. Again, behavior that was reported to the front desk on multiple occasions to which nothing was done. Upon departure, my name & contact information was taken regarding the circumstances of our stay to which I was told management would be in touch. It has been a week, & I have still not been contacted. I have called twice to follow up & have not been able to reach a manager. The fact that this has still not been rectified by any means - even a phone call or email of a member of management to apologize - is terrible. Based on this alone, I cannot recommend this hotel & will no longer consider myself a Hilton patron.
不錯
97 評價