麗思卡爾頓阿魯巴酒店

We had some great pool and beach servers, Jean Carlo, Smily and Brandon were fantastic and we visited them almost every day for our week on property. Despite being in an executive suite, the room unfortunately had some shortcomings with hair on the carpets and we found a pretty large bug. With a 7 month old on our trip we spent time on the floor playing. The hallways also needed a pretty good vacuum. Overall we had a good trip and the location, staff and amenities were good for our trip with a child.

⭐☆☆☆☆ Very Disappointing Stay at The Ritz-Carlton Aruba My husband and I stayed here for a week and were really disappointed, especially for a Ritz-Carlton property. We booked through ******* with our Amex Platinum Card, expecting breakfast to be included—it wasn’t, and no one offered a clear reason why. We were also charged unexplained extra fees, and to make matters worse, staff entered our room without permission on multiple occasions—once to bring a baby crib we hadn’t requested, and another time to deliver a fridge while we were on the balcony. This felt like a serious privacy issue. The food and drinks were extremely overpriced, and overall the experience did not justify the cost. The property is pretty, but we expected much better service, transparency, and respect for guests’ privacy. We would not stay here again.

They downgraded the room I ordered from ocean view to coastline (which was actually parking lot) and didn't refund my money! It is unbelievably bad behavior and service from what is supposed to be a luxury resort.

We had a lovely stay and I found nearly all of the staff to be very welcoming and engaging. The one exception was the hostess at the steakhouse on Friday evening. Maybe she was having a bad evening. We took a quick look at the menu and went elsewhere. In contrast, the staff near the pool and the adjacent dining area were fabulous.

We were talked into upgrading at check in to the club level room (7th floor) with ocean front view. It was nice to have the access to food/drinks all day, however I don’t think it was worth the extra $550 per night. Room was very nice, clean, great view. Mitchell who assisted us at the beach was wonderful-he made a birthday celebration extra special. The construction going on on the sushi restaurant was disappointing because it blocked the views you normally see when walking into the hotel. We were looking forward to having sushi the first night, but they were only serving a couple small rolls in the club lounge. We are looking forward to returning when the sushi lounge is open. Dinner at BLT was also great-recommend the seafood platter-it was fresh and delicious. Aside from feeling like I was oversold on the club access, we had a great experience, received excellent service and hope to be back one day soon.

Beautiful location and beach But the building was under construction and none of the guests were notified Spent one day of our vacation from 10 to 5 without electricity at the resort Noticed very poor oversight at the beach. People came from neighboring resorts and used beach facilities without anyone noticing

Not Alerted to Major Construction Project We should have been alerted to major construction. Lobby was closed, lobby bar and construction activity everywhere on the main floor. We expect MUCH more when we booked a Ritz Carlton property. Will not go back.

We had a terrible experience on the property with one of the guests and I am disappointed on how the supervising staff handled the situation. I have never felt so disrespected and treated poorly. Will never stay at the Ritz Carlton again.

Excelente el Ritz literalmente el mejor hotel en Aruba y las personas wow todo el personal una amabilidad que en pocos lugares hay muchas gracias por tan increíble experiencia