阿魯巴海洋俱樂部萬豪度假村

This luxury hotel somehow thought it was appropriate to give us a room where the windows were boarded up from floor to ceiling with plywood. Much like you would find in a condemned crack house. Look at the photos if you think this would never happen. It did. Bottom line - this shows the hotel and its management do not care about their guests or owners. I recommend that you do not stay here and definitely do not buy a timeshare here. Buyer beware!

We booked and paid a premium for an oceanfront room, only to arrive and be told we must keep the drapes closed due to active balcony construction. That completely eliminates the value of the room we paid for—we are essentially left with no view and a dark, unusable space. What makes this worse is that we received both a pre-arrival email and a confirmation letter, neither of which mentioned any renovations or restrictions. Had this been disclosed, we would have never booked or would have made alternate arrangements. This lack of transparency is unacceptable. The proposed resolutions—a first-floor room facing bushes or a $200 credit—are completely inadequate given the circumstances and do not come close to addressing the loss of what we paid for. I also spoke with Supervisor Nicholas, who stated that no manager would be available until Wednesday and that I would receive a call back in three days. That is not a reasonable response to a situation like this. I left an additional message for Nicholas to discuss further, and he has not returned my call. At this point, this reflects a serious failure in both communication and customer service. I expect immediate attention to this matter and a resolution that properly reflects the premium rate we paid for an oceanfront experience that was not delivered.

El lugar y el hotel son maravillosos 10 de 10 la playa y las puestas de sol son indescriptible super recomendable muy buena predisposición de la gente , buena gastronomía muchos comercios lo mejor alquilar un vehículo para poder recorrer todos los lugares

En travaux, nettoyage des façades au karcher des 8 heures du matin, eaux sales qui tombent sur votre petit déjeuner, mais c’est normal, même pas une excuse ni un café offert pour le désagrément ! 2 jours sans ménage, du bruit, dédicace spéciale pour la serveuse du bar piscine qui détient le trophée de la plus désagréable de l’hôtel! parasols payants, serviettes changées après maintes discussion, etc. Bref tout est compliqué, quoique l’on demande et tout ça pour un prix bien au delà du service fourni. Passez votre chemin il y a tellement mieux pour le même budget.

第一次來 Ocen Club。當然，當他們告訴你 4:00 入住時，房間還沒準備好。 目前已是下午 6 點，但整個房間仍未準備好 - 如果您正在旅行並且精疲力竭，那麼您最不想遇到的情況就是在您入住當天下午 6 點沒有房間！ 除非您有房號，否則 WiFi 無法使用，而且客人 WiFi 總是斷掉。而且，如果沒有房間號，您也無法預訂海灘上的椅子。 前台排隊……人手嚴重不足。 - 花了將近 30 分鐘辦理入住手續，然後當我回來拿鑰匙時又花了 30 分鐘，卻發現鑰匙只能用於單元鎖的一側。 （小的一側）看到清潔人員在 5:00 完成了主房間的清潔工作 - 但一個小時後鑰匙仍然無法使用。由於沒有其他人能提供幫助，我又在前台排了 30 分鐘的隊。我對萬豪酒店的期望太高了，但在度假村度過的前 4 個小時，一切都是一場重大失敗。 如果您想在那裡購買，請省錢。 第一印象充分體現了度假村對卓越的追求。

非常適合家庭度假的絕佳度假村。我們很高興選擇在海洋俱樂部度過聖誕假期。我們喜歡度假村的游泳池、海灘和所有水上運動。很棒的度假勝地，適合大家庭入住，尤其是有十幾歲的孩子。

對於我一周的住宿費用來說，這是一個相當划算的交易。一個人以 1200 美元的價格出售了他那一周的份額，唯一的缺點是停車位非常滿，你必須四處尋找車位。幸好我沒有開車。躺椅警察還告訴我，躺椅不能放在海灘前面，必須將其向後移動三十英尺。在我換座位 20 分鐘後，距離我座位 30 英尺的地方，他們開始在海灘上擺放餐桌，這讓我很生氣。

This is a beautiful timeshare. There are some things that need improvement however. I stayed on the first floor in a two bedroom unit these units do not have washer dryer’s . people on the 1st floor have to go to the second floor to the laundry room if you want to do laundry. I was doing laundry mid week and when I went to the laundry room, I believe there were Three washers and three dryers. But out of those machines two were broken for the entire stay. I don’t know how long they have been broken. These need to be fixed or replaced instead of just having signs on them out of order. The other thing that was broken, was the air pump to fill your tubes by the towel desk. You had to go to the stellaris pool area and fill your tube. Also, the first floor does not have a trash closet. You have to go upstairs to the second floor for that also so people just leave bags of garbage out by their doors but I noticed no one collects it sometimes for 24 hours not only is it unsightly I was afraid of cockroaches and rodents. They need to do a better job as far as maintaining the property.

We had a great vacation at the Ocean Club. Luwis in activities water aerobics class was a great work out and so much fun. He is so entertaining and a really nice guy. The Marriott is lucky to have him. We are going back in December and I plan on tking his aerobics class again every day.