I enjoyed my stay at this hotel. The check in was swift, friendly and courteous.
My room was on the first floor facing the front of the hotel. It was noisy at times from people talking right outside but the room itself was as expected.
On my first night, I was extremely disappointed when getting into bed to find a soiled comforter and bed that had a sour smell and stench. I was so disturbed given the room was supposed to be clean and this was a 5* establishment. The evening front desk staff was swift to help me find another room to sleep in while we waited until the morning to sort it out with management. I didn't sleep all night from the disruption. I later got into contact with management and was offered the upgraded room that I had slept in the night before which I appreciated. I was a bit annoyed to have to start my vacation this way and that no other compensation was offered for a lack of sleep on my first night.
Aside from the disruption, the rest of my stay was incredible. The new was room was clean, orderly and toiletries were great. Turn down service with the bottled water was a nice touch. I really enjoyed the rooftop pool, especially when the weather was extremely hot and the spa was a major bonus. I highly encourage use of the spa after a long day. The location was great, away from the hustle of the core and just a short walk to everything including a a nice beach.
overall, despite the first night challenge, I loved my stay and would return!
翻譯