We were booked for may partners birthday and planned to come for 4 nights, non-refundable. Unfortunately we had to cancel first 2 nights. Hotel offered refund for 1 night but when we arrived, despite paying for the night before, we couldn’t check in as the room was not ready. I sent email to management and the answer I got: “I do not really get you mention you could not get an early check-in when 11:30 is way earlier than the 15:00 check-in time.” Yes, it would be if we didn’t pay for the night before. We didn’t get the rose petals nor bottle of cava in the room. The point of ordering it in advance is to have it waiting in the room, not to go downstairs to ask for it. Otherwise I could just order it from the bar. Hotel staff are very nice and helpful but they are straggling with maintenance of reception and breakfast area, cleaning rooms after big groups, our was cleaned at 4pm after we requested, so quite late. Also, bare in mind there may be some cockroaches in the room, we had 2, the management explained that “At this time of the year, the area sewages are normally disinfected by the city hall and therefore we always have a very few of them finding their way out of the streets. I can however assure you that it was a one-off in your room. It probably came through the terrace and not from our facilities”. So few of them in the room may happen. The terrace with spa bath is great, good size and nicely private, but if having the balcony means cockroaches in the rooms than I pass.
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