帕羅奧圖希爾頓花園酒店酒店

價廉物美的酒店，畢竟在米國少有住到低於一千的星級連鎖酒店，還包括早餐，我表示滿意。check in的時候如果前台在忙還可以選遠程的，工作人員也比較耐心。

很好的酒店，hao p

我非常愉快地入住了這家酒店，整體體驗非常出色！首先，酒店的服務真的是一流的。從我到達酒店的那一刻起，工作人員就非常熱情地迎接我，並幫助我辦理入住手續。他們的專業素養和周到的服務讓我感到賓至如歸。其次，房間的舒適度和設施都非常出色。床鋪柔軟舒適，房間寬敞明亮，設備齊全，一切都讓我感到賓至如歸。此外，酒店的餐飲也非常出色。早餐提供了豐富多樣的選擇，品質也非常高。無論是中餐還是西餐，都能滿足不同口味的需求。最後，酒店的位置也非常便利。周邊交通便利，附近有商場和景點，出行和購物都非常方便。總之，我對這家酒店的入住體驗非常滿意，強烈推薦給其他旅客。我相信他們也會像我一樣享受到一流的服務和舒適的住宿體驗

THE GOOD: The hotel was recently renovated, rooms are nicely renovated with beautiful bathrooms. A nice size fitness center and a small but nice pool area. THE BAD: Wifi was absolutely horrible, there was ZERO wi-fi service in the lobby, restaurant or pool area. The Wi-fit would connect for 2 - 3 seconds then drop. When I asked the attended at the café if I could use the Westin Meeting wi-fi I was told no, they don’t have the password. In my room every so often the wi-fi would drop and it would take 20 – 30 minutes to reconnect!!! Furthermore, the power outlet at the desk was dead, there was also no power near the bed to plug in your laptop! Sadly, the food and beverage offerings at this hotel are on par with a Holiday Inn Express. There is no full-service restaurant, just a grab and go café which serves mediocre food. There is a limited breakfast buffet in the morning with poor quality food. On both mornings of my stay the scrambled eggs were a rubbery mess, the breakfast potatoes lacked flavor. The only item that seemed decent to eat were the fresh berries and bread. The quality of the food from room service/grab and go was also upsetting. If you want a full-service dinning experience, you are told to walk over to the Sheraton…. really? BTW: I was told the hotel kitchen is also located at the Sheraton, food is not cooked onsite at the Westin. Hospitality at the hotel is hit and miss. The front desk seems pleasant, but staff were very hesitant to go the extra mile to please… they lacked the hospitality soft skills I have experienced at other hotels of the same caliber. Café staff is very unhelpful, not very friendly, I receive a far better guest experience at my local In-N-Out Burger. In the end if you are expecting an upscale hotel experience in the Palo Alto / Stanford area the Westin disappoints. For the price I would expect a memorable experience, one where you would hate to leave and could not wait to return. During my stay I was looking forward to leaving, I really felt like it was a waste of $$$ and time staying here. When I left, I felt like I had just stayed at a Holiday Inn express with upscale rooms. Hotel should be rebranded... it's not an upscale full service hotel that is about hospitality with a mindset of wellness.

服務很好位置不錯景色不錯 我留在帕洛阿爾託的首選

我的丈夫在斯坦福大學接受了手術，所以我一直沒被允許去看他。我不得不獨自呆在旅館裡，躲在適當的地方。工作人員很友好，樂於助人並且了解我的處境。該物業是美麗而和平。我會再次留在這裡，並推薦給朋友。

對於經營這家酒店的那些了不起的人,我無法說足夠的好話。我連續幾天在帕洛阿爾託接受醫療預約,需要一個房間,可滿足我某些感冒緩解/預防(室外進入房間,以及個別空調單位)。我和羅傑談過,他不僅證實了禪酒店的協議和特色,還告訴我,鎮上有很多人因醫療問題而來(斯坦福醫院和其他大型醫療設施就在附近),所以那裏的工作人員非常小心。在我們訪問前幾天,我發電子郵件要求採取其他措施,前台代理人豪爾赫(Jorge)承認了我的請求。我們到達,辦理了入住,注意到我的請求得到了尊重,並進行了安靜、舒適的訪問。第二天晚上我回到家時,有兩封來自豪爾赫的短信,一封來自羅傑的短信,他前一天(在我到達之前)很早就打電話來詢問我的信用卡信息,但不知怎麼的,我的信用卡信息沒有登錄到他們的系統。他們被賣光了,需要我確認付款,但長話短說,直到我回來後我才收到這些信息。他們完全有權取消約會,但沒。他們給了我懷疑的好處,也給了我爲有醫療需求的人服務的承諾。我一直在淚眼地寫着這些。如此的正派和善良!我今天打電話感謝他們時,Jorge告訴我,如果他們不得不取消預訂,他們就會在他們的附屬酒店爲我找到住宿。我從未從任何其他酒店體驗過這種水平的客戶服務和護理。所以再次感謝您,羅傑、豪爾赫和Zen酒店Palo Alto。我一定會再次入住Zen(並確保您提前獲得所需的所有信息!)

令人難以置信的客戶服務的好地方。一流的AV和互聯網。制定最先進的設施。房間裡有新鮮的蘋果和巧克力，還有儲備充足的價格合理的飲料冰箱等著我們。

Das Nobu Hotel kann als Business Hotel wärmstens empfohlen werden. Für Familien ist es jedoch eher nicht geeignet. Wir hatten uns für 10 Tage einquartiert und in Summe drei Zimmer belegt. Die Zimmer sind schön, modern und aufgeräumt. Den Mehrpreis für Ryokan Zimmer kann man sich aber sparen. Die Wanne ist bestenfalls für ein Fussbad geeignet. Mit Staubwischen hinter den Möbeln hat man es auch nicht so. Mir fiel eine Socke hinter den Nachttisch und als ich sie aufgehoben habe war sie voller Staub. Etwas Schade, wenn doch sonst alles so schön sauber gehalten wird. Die Betten waren fantastisch und man konnte sehr gut einschlafen. Allerdings hört man sehr den Strassenlärm, wenn die Zimmer zur Strasse gerichtet sind. Wer also leicht aus dem Schlaf aufschreckt ist gut beraten Zimmer nach hinten raus zu nehmen. Wir hatten unsere Zimmer mit Frühstück gebucht und konnten jeden Morgen herrlich schlemmen. Das Frühstücksmenü ist war klein, aber der Avocado-Toast und der French-Toast wurden sehr schnell zu unseren absoluten Favoriten. Auch die anderen Frühstücksgerichte sind zu empfehlen. Der Valetservice ist sehr zu empfehlen, wenn man mit einem Auto zum Hotel kommt, Parklätze sind wie überall in Palo Alto rar. Überhaupt, war der Service immer überaus freundlich und zuvorkommend. Einzig unser Abreisetag wurde etwas stressig, da man uns keinen späteren Check-out als 13.00 Uhr für ein Zimmer gönnen wollte. Zwei Zimmer hatten wir bereits um 10.00 Uhr geräumt. Unser Flug ging aber erst um 20.00 Uhr. Also was macht man mit acht Koffern und dem Nachmittag, wenn man nicht mehr im Hotel bleiben kann? Da hätte ich mehr Rücksicht vom Hotelmanagement erwartet. Nobu Hotel can be highly recommended as a business hotel. However, it is not suitable for families. We stayed for ten days and occupied a total of three rooms. The rooms are nice, modern and tidy. However, you can save yourself the extra price for a Ryokan room. The bathtub is, at best, suitable for a footbath. Dusting behind the furniture is not a big deal either. I dropped a sock behind the bedside table, and when I picked it up, it was full of dust. It's a shame when everything else is kept so clean. The beds were fantastic, and it was very easy to fall asleep. However, you can hear much street noise when the rooms face the street. If you are easily startled out of your sleep, you would be well advised to take a room facing the back. We booked our rooms with breakfast and had a lovely feast every morning. The breakfast menu was small, but the avocado toast and French toast quickly became our favourites. The other breakfast dishes are also recommended. The valet service is highly recommended if you come to the hotel with a car; parking spaces are scarce everywhere in Palo Alto. The service was always amiable and courteous. Our departure day was a bit stressful, as we could not check out later than 1 pm for a room. We had already vacated two rooms at 10.00 am. However, our flight did not leave until 8.00 p