帕洛阿爾託Homewood Suites by Hilton(Homewood Suites by Hilton Palo Alto)

Trash can at the entrance was over flowing, Room was freezing and heater did not work, elevator keep closing on us as we tried to enter it, issues with shower nozzle, difficulty plugging in coffee maker, I had a $48 charge for my room that I caught day after check out, I called them and they said it was a mistake and will reverse it. They did offer to move us to a new room but we were already unpacked, they offered extra blankets but we would have to come to lobby to get them because no one could bring them to us. No restaurant in hotel. The staff was nice enough but it was frustrating because I was dealing with my elderly mom going to Stanford medical center so I will not be returning. None to bring us luggage cart.

長期滞在者向けなのか、キッチンやコインランドリー等、まるでそこに住んでいるような施設の充実さが良く、何よりバスタブがあるのも嬉しいところです。ロビーやプールバーも自由に使えて、現地での新たな交流も楽しめます。 またパロアルトに行くなら、ここを選びたいです。

広くて綺麗な部屋 さすがホームウッド スタッフも親切 駐車場はすぐ一杯になると思ったら地下に広々あり 朝食は少ないなりに良い 残念なのはシャワー 非常に出が悪く温度も低め 湯船に溜める蛇口との切り替えが上手くいかず、両方に出るため水量が弱かった。 部屋のばらつきと思われるが。

I’m glad we stayed here. Our room was clean, nice kitchenette and it was spacious. I will definitely stay here the next time we visit family. It was expensive but reasonably priced considering the area is very expensive. The breakfast was excellent and kept stocked and the area cleaned. Some criticisms: 1) please put trash cans in the toilet/shower room. You don’t want women flushing feminine hygiene products right? 2) since covid many hotels no longer offer daily housekeeping without it being requested and this hotel is no exception BUT if you’re not gonna empty trash everyday, please line them with disposable liners so that we can easily carry it out on our way out every day. I get that hotels want to be environment friendly but visitors don’t want trash building up in their rooms. 3) the conditioner in the shower was nearly empty. Shouldn’t those be refilled every time the room gets cleaned? 4) Hooks! If there’s nowhere to hang up wet towels (we had three people in our room), then we’ll need more clean towels. If there are more hooks (people with long hair usually need two towels each), we won’t need additional towels.

curtains smelled very dusty and there were bugs in the kitchen. Look like roaches but not sure

We love everything about the stay except for the outside pool is a little inhibiting in the winter

Very friendly front desk staff.. kitchen staff not so much. Deep cleaning of room is needed but other than that we had an excellent stay!