巴拿馬城布里斯託爾酒店，温德姆芮峭精選

我們住得很愉快，位置優越，服務周到！食物也很美味。唯一不足的是房間裡缺少一些座位。另外，要是能有五星級飯店那樣的泳池和免費三溫暖就更好了。

位置不太方便，計程車都塞在這裡。飯店本身不錯，早餐也不錯。

驚人的

我非常喜歡這家酒店；服務和對客人的照顧都非常出色。餐廳的食物也很美味。

Do not use the safe in this hotel. We accidentally left our passports and cash in our hotel room safe. Upon calling the hotel we were informed that our passports were found in the room but that there was no cash. We could not get answers as to how anything was retrieved. The communication was absolutely awful. I was told to write an email to the concierge which I did and he responded in writing that they had one passport. We tried calling to understand why only one passport was found but could not get an answer and no one would call us back even though they said they would. We had to drive 3 hours back to Panama City to speak with one of the directors who stated they were investigating. We were comped a room at a sister hotel and they bought us lunch. There were several hundreds of dollars in the two envelopes so while they attempted to make things; we ultimately paid for those things because our money was never returned. We also filed a police report. The investigation findings were never shared with us. Poor service for a supposedly luxury hotel.

Quarto super limpo, bonito e espaçoso - na tower. Hotel seguro, funcional, localização boa, equipe atenciosa. Fácil chamar Uber. Restaurante do hotel ótimo. Ficaria nele novamente com certeza. Bom de sair andando, próximo a várias atrações como a cinta costeria e cafés próximos.

I had high expectations for my stay at Bristol Panama, but unfortunately the experience fell short—primarily due to service. To start with the positives, the rooms themselves were very nice—clean, comfortable, and well-appointed. The hotel has a solid physical product, and from that standpoint, it feels like a 5-star property. Breakfast was okay—nothing bad, but nothing particularly memorable either. Where things really broke down was in the service, especially leading up to the stay. I was planning a special weekend and reached out in advance for some assistance. Since there is no U.S. phone number, I tried contacting the hotel via WhatsApp but never received a response. I then emailed—initially I did get a reply, but when I followed up with a more detailed message explaining my situation and asking a few questions, I never heard back. I sent another follow-up specifically calling out the lack of response… and still nothing. For a hotel that positions itself as 5-star, this level of communication is disappointing. When guests take the time to plan something special and reach out proactively, responsiveness should be a given. Overall, while the rooms are strong, the service—particularly communication—did not meet expectations, and that ultimately defined the experience for me.

O hotel é muito confortável, staff atencioso, perto de tudo, bem centralizado, porém não me hospedaria no Bristol outra vez, o bar faz eventos, desde happy hour a baladas até tarde da noite, fedor terrível de charutos até ficar sem dormir, com som estridente invadindo nosso quarto. Liguei três vezes para recepção, a resposta sempre a mesma, já vai terminar. Varou a noite dia seguinte, tivemos que ir para o aeroporto muito cansado. No checkout, nenhum pedido de desculpas.