巴拿馬城維多利亞套房酒店

入住期間，我們注意到房間裡的窗簾和燈罩髒得令人失望。雖然大多數工作人員都很友好，但一位前台工作人員處理弄髒枕頭套的情況卻很不專業。雖然我們願意每人支付10美元更換一個，但透過打電話到前台而不是悄悄地去房間來解決這個問題，這很尷尬，尤其是在大廳裡還有其他客人的情況下。此外，房間預訂了三位客人，所以總是要索取第三條毛巾和咖啡杯，非常不方便。儘管存在這些問題，但總體來說，住宿體驗還是令人滿意的。

Buena reserva

Nice hotel friendly staff. Clean and comfortable

Good place for the short stay.

Spacious room and an attentive staff who were always professional in their interactions. Restaurant was excellent, breakfast buffet with omelet station and plenty of options to choose from. I felt like I was on a cruise always looking forward to breakfast. If ever back in Panama I will stop by again.

When we arrived they said we don’t have reservation. The front desk person was so upset because she was alone with a lot of customers waiting. Even though we got successfully the room, it was terrible. There was no hair dryer, security box not working, the floor was dirty, the door couldn’t open well, no face towels, etc. I sincerely do not recommend this hotel.

We didn’t get to stay at the hotel due to electricity problem in some floors. We were just shipped of to another less nicer hotel, without any apologies or compensation. And the other hotel had not gotten any info about it, so when we arrived, we had to stand in a long check-in cue. This whole thing took 1,5 hour and caused us to miss our dinner reservation. I think this was really bad service. The hotel was booked over a month in advance, so the least they could do was contact us in ahead of check-in date and send us directly to the new hotel so we hadn’t lost so much time. Will definitely not choose this hotel next trip to Panama.

We arrived only to be told that the pool had leaked onto the floor where our room was reserved (obviously no one’s fault). They said they had no other rooms available so we would be sent to a Holiday Inn and not be reimbursed the price difference. The Holiday Inn was not nice - old, moldy, etc. We cancelled our stay after the first night and then went to the Renaissance for the remainder of our stay. The complaint with Victoria Hotel is that they could have sent me a message when they knew our reserved room had water intrusion so we could have made alternative plans.