I am a frequent business traveler, devoted Marriott rewards member for a decade and a half, and a Marriott VacationClub owner. I am clearly very invested in Marriott and its properties worldwide. This is hands down the worst property in which I ever stayed. Staff left me waiting at the airport for an hour and fifteen minutes waiting for the shuttle, constantly promising that it was only a few minutes away. Next, the property is marked as nonsmoking but the wing in which we stayed reeked of cigarette and ********* smoke. Guests were seen leaving their room with lit cigarettes. When I brought this issue to the attention of front desk staff, they chalked it up to their California guests and said they couldn’t do anything u less they caught them in the act. Well, from the stench, they haven’t been catching anyone in the act for a very long time. This property needs to have its Marriott franchise endorsement pulled. Do yourself a favor and stay elsewhere.
翻譯