來自住宿之回應: Dear Valued Guest,We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the high standards we strive to uphold, and we deeply regret any inconvenience caused.We are particularly sorry for the complications at check-in, the billing mistake for breakfast, and the maintenance concerns in your room.Please know that we take your feedback seriously, and we will address these matters with our team immediately to ensure improvements are made.Your comfort is our priority, and we would love the opportunity to make things right. If you’re open to it, please reach out to us directly so we can further discuss your experience. We truly value your feedback and appreciate your time in bringing these concerns to our attention.Best regards,The Renaissance Paris Nobel Tour Eiffel!
來自住宿之回應: Dear valued customer,Thank you for your feedback and for choosing to stay with us!We are delighted you enjoyed our prime location near the Eiffel Tower and our signature Marriott service standards.We understand that room size can be a concern, and we appreciate your insights.Your comfort is important to us, and we hope to welcome you again for another wonderful stay!Kind regards,Kumar Uprety,Guest Relation Supervisor
Yeluzichushi
豪華房
入住日期 2024年12月
獨自旅遊
70則評價
7.5/10
發佈於 2025年1月26日
房間比巴黎其他酒店寬敞很多,健身房基礎設施和器材有的,但衞生不是很理想
來自住宿之回應: Dear Mrs. Yu, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you appreciated the spaciousness of the room as well as the quality of the gym’s infrastructure and equipment.However, we are deeply concerned to learn that the hygiene did not meet your expectations. To better address this matter, would you please share more details about what was not ideal? Your insights are invaluable to us as we continually strive to enhance our guest’s experience. We sincerely hope to have the privilege of welcoming you back in the future and providing you with a better experience in the future. Sincerely Yours, ChristelleGuest Relations Supervisor
來自住宿之回應: Dear Valued Customer,Thank you for sharing your feedback. We regret to hear that your stay did not meet your expectations, especially regarding the room view and overall experience.We strive to provide clear room descriptions and the best possible comfort for our guests, and we apologize if the view did not match your expectations.Your insights are valuable to us, and we will review them to improve our offerings.We appreciate your stay and hope to have the opportunity to provide a better experience in the future. Kind regards,Kumar Uprety,Guest Relation Supervisor
來自住宿之回應: Dear valued Guest, We are truly honored to be ranked at the top of your stay experience at Renaissance Paris Nobel Tour Eiffel! Your kind words and support mean the world to us. We cannot wait to welcome you back for another unforgettable stay in the heart of Paris! Best regards,The Renaissance Paris Nobel Tour Eiffel!
匿名用戶
豪華房
入住日期 2024年12月
家庭旅遊
6則評價
9.2/10
非常好
發佈於 2025年2月21日
酒店地段很舒適
來自住宿之回應: Dear Valued Guest,We are so glad you enjoyed our convenient location!Whether you're exploring Paris or simply relaxing, we love providing a comfortable and well-situated stay.Hope to see you again soon!Kind regards,The Renaissance Paris Nobel Tour Eiffel!
M40377****
經典房
入住日期 2025年1月
商務旅客
1則評價
10/10
傑出
發佈於 2025年2月22日
good enough
翻譯
來自住宿之回應: Dear valued Guest,We are truly honored to be ranked at the top of your stay experience at Renaissance Paris Nobel Tour Eiffel!Your kind words and support mean the world to us.We can’t wait to welcome you back for another unforgettable stay in the heart of Paris!Kind regards,The Renaissance Paris Nobel Tour Eiffel!
訪客
經典房
入住日期 2024年3月
商務旅客
2則評價
10/10
傑出
發佈於 2024年5月3日
非常不錯的酒店
來自住宿之回應: Dear Valued Guest,Thank you for making us your top-ranked stay at Renaissance Paris Nobel Tour Eiffel! Your love and support inspire us to keep creating magical moments in the City of Light. Can’t wait to host you again soon!Kind Regards,The Renaissance Paris Nobel Tour Eiffel
M3955****
入住日期 2023年8月
商務旅客
3則評價
8.0/10
很好
發佈於 2023年10月7日
床睡着很舒服,早餐很好吃
來自住宿之回應: Dear valued Guest,Thank you for your kind words! We're delighted to hear that you had a restful sleep and enjoyed our delicious breakfast.Your comfort and satisfaction mean the world to us.We look forward to welcoming you back for another great stay.Kind regards,The Renaissance Paris Nobel Tour Eiffel!
Aliehepanshangtuliaohua
入住日期 2023年9月
商務旅客
9則評價
8.0/10
很好
發佈於 2023年11月2日
地理位置不錯
來自住宿之回應: Dear Valued Guest,We are so glad you loved our location! Whether for sightseeing, dining, or exploring the city, we strive to offer the perfect spot for our guests.Hope to see you again soon.Kind regards,The Renaissance Paris Nobel Tour Eiffel!
Disneyaddict87
入住日期 2025年9月
家庭旅遊
10/10
傑出
發佈於 2025年10月21日
We were amazed at this hotel! It was 2 blocks from so much to doin including Hop On Hop Off bus. Only 1/2 mile walk to Eiffel Tower. 3 doors down from Burger 47! Staff was wonderful and helped me attempt to speak French. Room was cozy and met our needs. Bed was spectacular and getting more towels was easy! EMMA!!! Was our barkeep and made us feel like we had been going there for years!!! She suggested drinks and even made a few off menu options for us. She is a gem and a keeper! We'll certainly be back!!
翻譯
來自住宿之回應: Dear Valued Guest, On behalf of the entire team at the Renaissance Paris Nobel Tour Eiffel Hotel, we would like to sincerely thank you for choosing to stay with us and for sharing your delightful feedback. We are thrilled to hear that you enjoyed your visit, from our convenient location to the comfort of your room. It is wonderful to know that our team helped make your stay special, and we will be sure to pass along your kind words to Emma. She will be overjoyed to hear that she made such a memorable impression! Thank you again for your thoughtful review and for highlighting the small details that made your experience so enjoyable. We truly look forward to welcoming you back for another fantastic stay in Paris! With warm regards, The Renaissance Paris Nobel Tour Eiffel Hotel Team.
What an amazing gem within this bustling city. Located in a very quiet neighborhood. 10 min walk to Eiffle Tower and 20 to the Arc de Triumphe. From Julia in the front desk, who was so gracious, accommodating and even went out of her way to escort my parents to their rooms, and gave a complimentary birthday treat for my dad and all of us at the hotel bar. The room was big for a parisian room, and was able to get a rollaway cot for my daughter for another 100 euro. They have Tokyo milk bath products and complimentary water. They also had a lift that accommodated 4 people, which is another plus for a Parisian hotel. The AC worked in the room and we had a beautiful garden view, that we can open the windows. The breakfast was awesome with Stephane and Amit catering to us and making sure we had everything we needed. The breakfast was 2 choices of buffet style or for another 12 euros, you get a choice of an omelet. Otherwise, my stay was amazing and the bed was comfy and the service was impeccable. Even though this was an impromptu trip d/t a flight cancelation and brought us for 24 hrs to Paris, this stay was a wonderful surprise to a stressful time. Merci beau coup Renaissance Nobel for the great service, especially Julia, Stephane and Amit.
翻譯
6/10
來自住宿之回應: Dear Valued Guest, Thank you so much for your wonderful and detailed review, it truly warmed our hearts! We are thrilled to hear that your unexpected stop in Paris turned into a memorable and pleasant experience with us at the Renaissance Paris Nobel Tour Eiffel Hotel. It means so much to us that you appreciated the peaceful location, the proximity to iconic landmarks, and the comfort of your room with the garden view. We are especially grateful for your kind words about Julia, Stephane, and Amit. It brings us great joy to know that their efforts made a positive impact during your stay! from assisting your parents and offering a birthday surprise for your dad, to making sure you felt cared for at breakfast. They will be so happy to read your comments! We are also pleased that you enjoyed the room amenities, our Tokyo Milk bath products, the lift access, and the air conditioning, those thoughtful details really matter, especially during a short and unexpected visit. We hope to welcome you and your family back again under more relaxed circumstances, and for a longer stay next time. Merci beaucoup once again for your kind words and trust in us. Warm regards, The Renaissance Paris Nobel Tour Eiffel Hotel Team
Quest28285340183
入住日期 2025年10月
家庭旅遊
2.0/10
發佈於 2025年11月14日
Belles prestations mais un service déplorable A l'accueil, le personnel n'est pas commercial et pas arrangeant. Pour un hôtel de ce prestige, je m'attendais à beaucoup mieux. Les femmes de ménage vous sortent de la chambre même si vous n'êtes pas prêts d'une façon fortement inélégante et impolie. Je ne retournerai plus jamais là bas et déconseillerai mon entourage d'y aller
翻譯
來自住宿之回應: Cher(e) client(e), Merci pour votre retour. Nous sommes sincèrement désolés que la qualité du service n’ait pas été à la hauteur de vos attentes, tant à la réception qu’au niveau du service d’étage. Cela ne reflète en rien nos standards, et nous comprenons parfaitement votre déception. Vos remarques ont été transmises aux équipes concernées afin que ces points soient immédiatement corrigés et ne se reproduisent plus. Nous regrettons profondément que votre séjour vous ait laissé une impression négative. Nous espérons que vous nous offrirez l’occasion de vous accueillir de nouveau afin de vous offrir l’expérience que vous méritez. Cordialement, L’Équipe du Renaissance Paris Nobel Tour Eiffel Hotel.